Samuel Ingardia

SAMUEL L. INGARDIA,MBA - ▪ samingard ia1@gmail .com ▪ L inkedIn Driven by a passion for organizing impactful events, community engagement, and organization excellence. I am a highly accomplished professional with a proven track record of building strong relations with stakeholders and implementing successful outreach initiatives. Holding an MBA in management, I bring a strategic mindset to every endeavor, ensure successful outreach initiatives that resonate deeply within the community. Open to new opportunities and challenges, I possess an unwavering work ethic, consistently striving for excellence and embracing innovation to drive positive change and achieve organizational objectives. EDUCATION Hofstra University, Frank G. Zarb School of Business | Hempstead, New York MBA in Management – GPA: 3.8 May 2023 Hofstra University, Lawrence School of Communication | Hempstead, New York Bachelor of Arts in Television Production and Studies – May 2021 PROFESSIONAL SKILLS • • • Facility Management Performance Analysis Data Collection and Analysis • • • Logistics & Operations Coordination Budget Planning and Control Athlete Support Services • • • Event Management Community Outreach Social Media Marketing PROFESSIONAL EXPERIENCE • • • New York Islanders LLC | Floral Park, New York Community Relations Representative, June 2022 – Present Spearheaded grassroots programs that successfully introduced the game of hockey to over 100 local towns, resulting in a significant increase in the local fan base and a substantial growth in revenue. Oversee the setup and breakdown of Islanders events at off-site and on-site facilities, ensuring smooth operations and exceptional fan experiences and consistently exceeding attendance targets. Strategically manage data collection for $20,000+ raffles, implementing advanced data analysis techniques that improve raffle participation significantly and provide valuable insights for future event planning. Hofstra University | Hempstead, New York Game-day Operations, Jan 2017 – June 2023 • • • • Orchestrated all elements of the game experience for Hofstra's sports facilities and Division 1 sporting events, resulting in a consistently positive fan experience and increased attendance. Coordinated logistics, setup, and service for 3-5 weekly games, consistently meeting tight deadlines and operational requirements, ensuring smooth and well-executed events. Gathered and meticulously analyzed data related to Division 1 college athletes and referees, providing valuable insights that led to strategic improvements in player performance and officiating quality. Collaborated closely with the operations manager, offering key input and innovative ideas for routine operations and special projects, contributing to overall process optimization and heightened efficiency. Joie | Hofstra University IdeaHub/Remote Customer Success and Social Media Intern, Feb 2023 – May 2023 • • • • Developed and executed three to five engaging and authentic media posts weekly for social media platforms, including Instagram, Twitter, and others, resulting in a 25% increase in overall engagement and 10% growth in followership. Conducted two to three weekly experiments to identify niche markets and effectively engage target audiences, leading to a 15% increase in website traffic and higher conversion rates. Strategically managed and grew social media channels (Twitter, Instagram, YouTube, and TikTok - @getjoie), successfully reaching a combined followership of 10,000 across all platforms, surpassing the initial target by 20%. Provided exceptional customer support by promptly responding to all comments, posts, and questions, maintaining a 98% positive sentiment rating, and fostering a loyal and satisfied customer base.