Samuel Gonna Adoga

ADOGA, Samuel Gonna Abuja, Nigeria.|- |-| https://www.linkedin.com/in/gonna-samuel-adoga-mba-dcp-acipm-1b4b0b138 PROFESSIONAL SUMMARY A Certified Fraud Examiner (CFE) with a knack for excellence and years of banking experience, cutting across branch operations/services and internal control/compliance. Proven track record of enforcing compliance to policies/regulations through comprehensive compliance programs/engagements and possession of strong analytical and communication skills to aid collaboration and drive compliance. I am a dedicated, meticulous and result-oriented professional. SKILLS AND TECHNICAL COMPETENCIES Fraud Examination Data Analytics Economic Analysis/Commentary Financial Prudence Microsoft Office Suite, Power BI WORK EXPERIENCE FIRSTBANK OF NIGERIACurrent Grade – Assistant Banking Officer (ABO) Awards Group Innovation Champion (June 2023) Customer-Centric Staff Award (July 2022) Cluster Control Officer May 2023 - Date Daily review of branch activities to assess their level of compliance with the Bank's policies and CBN regulations. Identification of training needs, organization and facilitation of monthly control awareness campaigns/trainings for staff, to communicate processes and ensure a well-informed first line of defence. Identification of potential areas of risks through monthly and quarterly analysis and assessment, making recommendations for remediation and providing guidance to forestall a crystallization/reoccurrence. Identification and resolution of control gaps through strategic recommendation and documented exceptions on the Integrated Governance, Risk and Control Solution (IGRCS). Cross-functional collaboration aimed at mitigating operational risks and constant follow-up to ensure that identified exceptions are resolved. Ensuring fraud prevention, investigations, detection, and timely submission of reports to ensure follow-ups and remediation. Review of general ledger and customers' accounts, account proofs, account maintenance files and callover of transactions to ensure they are done in line with policies and regulations. Monthly, quarterly and year-end cash count exercises of vaults, teller’s till and ATMs to ensure they align with balances on core banking application. Head/Team-Lead, Customer Service/Non-Financials Jun 2022 – May 2023 Supervised the activities of the Customer Service/Non-Financial Transactions Unit. Ensured effective and timely service delivery to customers at the Non-Financial Transactions Unit. Established good customer relations by maintaining a customer friendly disposition at all times. Ensured the proper handling of all customer enquiries and resolution of issues beyond the non-Financial Transactions Officer (NFTO). Handled customers’ account maintenance requests and ensuring timely and proper complaints resolution. Ensured KYC/KYB documentations were in place before account opening. Reviewed account opening documents and ensured timely opening of the accounts on the system for all requests with the required documents or with the appropriate deferrals. Maintenance of up-to-date registers for customers’ transactions and instructions as required under the existing policies and procedures. Head/Team-Lead, Financials/ATM Custodian Nov 2019 – Jun 2022 Supervised all cash unit activities (Teller and ATM management). Supervised / handled all vault activities; Vault in/out activities, vault cash indent / requisition, vault cash evacuation. Regular ATM reconciliation, prompt reversal of dispense errors and follow-up with the Head Office for regularization of unimpacted transactions. Ensured that branch ATMs were always functional; In the case of faults, guaranteed timely and efficient solution management measures were in place. Monitored the volume of cash in circulation and vault -prompt evacuation of excess cash to the HUB and seek for temporary insurance cover when overnight vault cash limit is exceeded. Complied with the principles and policies in the Information Security Handbook Maintained the Security of all Information entrusted to staff. Approval of salaries and payment schedules, transfers (local and foreign) and processing of PTA/BTA, FORM A, FORM Q and transactions on collection platforms. Rendition of monthly proof of accounts, monitoring and regularization of all niling accounts -PROXY, unapplied inward cheques, unpaid cheques, salary holding suspense etc. Supervision/monitoring of fixed deposit and treasury bills bookings, rollovers, and terminations. Rendition of Cash count certificates as requested by the control team. EDUCATION Master of Business Administration (MBA) Ahmadu Bello University, Zaria Finance and Investment Bachelor of Science (Hons) Economics Benue State University, Makurdi Second Class Upper Division (CGPA: 4.25/5.00) Best Graduating Student in Economics (2014/2015 Session) CERTIFICATIONS AND ONLINE COURSES Certified Fraud Examiner (CFE) Association of Certified Fraud Examiners (ACFE) – Apr 2024 Operational Risk Management/Controls – Sep. 2023 Fraud and Fraud Management – Sep. 2023 Conduct Risk – Aug 2023 Information and Cyber Security – Jul. 2023 Money Laundering and Terrorist Financing Red Flags – Jul 2023 Data Privacy and Protection Awareness – Jul 2023 Associate Member Chartered Institute of Personnel Management (CIPM) - May 2023 Financial Crimes & Prevention: Know your Customer and Customer Due Diligence – Apr 2023 Designate Compliance Practitioner (DCP) Compliance Institute, Nigeria (CIN) – Dec. 2021 Jobberman/FirstBank Soft Skills Certification – May 2021 Banking ethics – June 2020 Professional Conduct and Ethics Certification - Jan. 2020 Google Digital Marketing for Africa – Oct 2019 REFERENCES Available on Request