Samuel Ekanem

Samuel Isaiah Ready to work Remotely Professional Summary Results-driven Appointment Setter and Customer Service Professional with over half a decade of experience across CRM software sales, B2C customer support, business development, and logistics coordination. Proven ability to manage full sales cycles, delivers high-impact product demos, and builds long-lasting client relationships. Skilled in resolving customer issues, appointment settings, driving revenue growth, and optimizing operational processes. Adept at working in fast-paced environments, handling technical inquiries, and using CRM/TMS tools to improve efficiency. Recognized for strong communication, problem-solving, and consistently exceeding performance expectations. Professional Experience Appointment Setter / Engagement Coordinator Digital Empire Agency (Part Time) | Remote | March 2026      Conducted daily outbound and inbound calls to engage and qualify prospects Scheduled high-quality appointments using strict qualification criteria (decision-maker, budget, timeline, need) Managed CRM updates using GoHighLevel (GHL), tracked pipeline activity, and maintained accurate records Executed structured follow-ups via calls, email, and LinkedIn to improve conversion rates Collaborated with sales team by handing off qualified leads with detailed insights Appointment Setter LIFECO Insurance (Part Time) | Remote | Jan 2026        Contacted potential clients through outbound calls, introducing insurance products and services Scheduled qualified appointments for licensed agents, ensuring a consistent pipeline Managed follow-ups via calls, SMS, and email to improve show-up rates Maintained accurate CRM records of client interactions Handled objections professionally and built strong rapport with prospects Met daily and weekly call and booking targets Collaborated with sales team for smooth lead handoff Customer Service Representative Oraimo Online Stores | Remote | 2024 – 2025        Responded to customer inquiries and provided technical support via live chat Assisted customers with Shopify store issues and order tracking Resolved complaints and ensured high customer satisfaction Troubleshot technical issues related to Shopify applications Managed multiple customer interactions efficiently Maintained detailed records of customer interactions and resolutions Collaborated with team members to improve service delivery Sales / Freight Coordination Advanced Logistics Services | Remote | 2022 – 2023       Negotiated freight rates to ensure profitable margins Coordinated shipments from pickup to delivery Used TMS and load boards to source carriers and track loads Communicated with carriers and customers to resolve issues Ensured compliance with transportation regulations Worked independently while collaborating with dispatch teams Sales / Account Management (Part Time) DialExpert | Remote | 2021 – 2023      Generated new business opportunities and built client relationships Assessed customer needs and recommended suitable solutions Stayed updated on market trends and competitor offerings Provided product training and support to customers Achieved sales growth through acquisition and retention Sales Manager MovePLNR | Remote | 2020 – 2021          Generated and qualified leads for CRM solutions Delivered product demos highlighting key features and benefits Managed full sales cycle from prospecting to closing Conducted needs assessments and presented tailored solutions Performed cold outreach via calls, email, and LinkedIn Negotiated deals and closed mid-size and enterprise accounts Coordinated onboarding and ensured smooth customer adoption Built long-term relationships and drove upsells Prepared sales reports and performance metrics Sales / Customer Service Manager Sigonna LLC | Remote | 2019 – 2020        Provided customer support related to sales and general inquiries Resolved complaints in line with company policies Educated customers on products and services Maintained accurate CRM records Collaborated with internal teams to improve processes Assisted with claims and supplier coordination Conducted follow-ups and scheduled appointments Core Competencies: ● Customer Service ● Sales & Lead Generation ● CRM Management ● Technical Support (Live Chat) ● Complaint Resolution ● Negotiation & Closing ● Appointment Setting ● Logistics Coordination ● Communication Skills ● Problem-Solving ● Multitasking ● Time Management ● Data Entry & Documentation ● Critical Thinking ● Team Collaboration ● Microsoft Word, Excel, Outlook ● Shopify App Support ● Relationship Building Education: Bachelor's Degree In Business Administration Novena University | 2013 Certifications: ● Customer Success Management Certification – Alison Online School ● CRM & Workflow Automation Training – LinkedIn ● Diploma in Sales Management – Alison Online School