EGWUZORO CHIJIOKE SAMUEL
22, OLUFOWOBI STREET OFF ABORISHADE ROAD, LAWANSON, SURULERE, LAGOS.| -|-
Professional Summary
Driven Sales, Training, Marketing, Health and Wellness Executive with a career history in multi-state distributed
businesses and proven ability to hire, develop, and retain high-performance teams. A motivating leader with strengths in
building strategic relationships to support key business initiatives. Highly skilled in change management, management
transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing
matrixed organizations.
Skills
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Strategic planning and Organizational skills
Retention strategies
Scheduling understanding
Network development
Problem-solving skills
Merchandising expertise
Market research
Acquiring clients
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Customer service
Interpersonal communication skills
Sale expertise
Excellent Writing skills
Excellent presentation skills
Microsoft Office Suite (Word, PowerPoint, Excel)
Ability to meet deadlines and work under pressure
Work History
Sales, Training & Marketing Manager & Head Ganotherapist (Nigeria)
2019 to Current
DXN Holdings Bhd – Surulere, Lagos
• Assesses new employee skills and strengths to provide customized training.
• Assess, observe and recommend an holistic therapy for clients.
• Defines and articulates learning outcomes, including measurements, performance metrics, and changes to improve
sales.
• Develop marketing tools to improve the business.
• Communicate and manage local and international clients.
• Evaluate the success of training programs and recommend improvements to upper management to enhance
effectiveness.
• Updates employees with the latest policies, procedures, and compliance standards.
• Collaborates with company leaders and department managers to determine training needs.
• Monitors and maintains a high level of on-time delivery reliability service and performance
• Manage daily/ weekly/ monthly sales activities
• Develop sales plans, activities, and campaigns and manage the day-to-day activities of a sales team
• Prepare sales forecasts and budgets monthly
• Monitor sales volume, revenues, and cost against forecasts to identify problem areas, and adapt procedures or reallocate resources to improve the overall performance of the sales team.
• Negotiate sales with existing and new customers who are of strategic importance to the organization.
• Contribute to the development of sales, marketing, and customer retention, advertising, pricing, and distribution
strategies for area of responsibility.
• Coordinate and assist in other tasks as needed and works with other departments to resolve issues either directly or
indirectly relating to customers.
• Coach sales representative on the technical aspects of the organization’s products and services; on marketing
campaigns and sales promotions.
• Supervise and train sales team members in all aspects to achieve sales targets.
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Build up a good relationship with existing & potential customers and develop the sales market segment to achieve
the long-term sales objectives and KPIs:
Frequently or periodically visit existing customers.
Catch up with the trend of customers’ requirements to have efficient methods for approaching.
Implement customer service procedures to ensure customer satisfaction
Develop a sales network and price structure to attain targets and increase revenues.
Study market conditions to pinpoint new breaks or prospects and possible threats.
Negotiate agreements and resolve potential issues or problems with Customers
Liaise with functional or operational managers to develop and implement organizational relations programs or
activities that are appropriate for business needs.
Closely cooperate with functional Managers for smooth operation.
Marketing Operations Manager
2018 to 2019
Confectionately Yours Bakery – Surulere, Lagos
• Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and
enhance campaigns.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Managed relationships with institutional customers, alliance partners, and third-party retail outlets to ensure 100%
customer satisfaction.
• Ensured proper understanding of all products offered for sale to independently handle all customer inquiries
regarding ingredients, contents, and method of preparation.
• Followed up on customer complaints and developed action plans (with the approval of the line manager) on the best
approaches to meeting customer needs by liaising with concerned units for corrective action where necessary.
• Monitored all activities involved in the delivery of ordered products including time of delivery, cake message, and
other requests from the point of order to the point of delivery and subsequent feedback which was recorded in the
customer feedback database
• Monitored website and social media accounts to ensure online orders were processed and delivered seamlessly and
promptly
• Managed the collection and analysis of customer and sales data; created and oversaw customer database.
• Maintained inventory and ensured all products offered for sale were fresh and fit for consumption
• Advised customers and responded to queries including stock availability, details of special offers and products; and
prices.
Sales Operations Manager
2018
Hammadi Limited – Apapa, Lagos
• Used a consultative sales approach to understand and meet customer needs.
• Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight
and delivery rates, and employee payment terms.
• Developed and monitored operational expenses.
• Interfaced cross-functionally at all levels with the divisions of the company, including communication with external
resources and concerns, such as third-party providers and government agencies.
• Ensured effective deployment of all petroleum products to final destinations.
• Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge
to cultivate and secure new customer relationships.
• Developed a complete understanding of pricing and proposal models.
• Demonstrated the ability to carry on a business conversation with business owners and decision-makers.
• Brought in new customers and retained base through proactive management of individual needs
Business Development Manager/Admin
2016 to 2018
Excel Multipurpose Cooperative Society (Manioc Project) – Victoria Island, Lagos
• Located and proposed business deals by contacting potential partners, and discovering and exploring opportunities.
• Identified trendsetter ideas by researching industry and related events, publications, and announcements; tracking
individual contributors and their accomplishments
• Developed negotiation strategies and positions by studying integration of new venture with company strategies and
operations; examining risks and potentials; estimating partners' needs and goals.
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
• Led cross-functional teams to create impactful messaging, demand-generation programs, and sales tools.
Business Development Manager/Operations Manager
2014 to 2016
Leading Change Consulting – CMS, Lagos
• Researched and identified opportunities for account growth, account penetration, and market expansion.
• Delivered substantial growth by developing market access strategies.
• Came up with detailed plans to enhance sales management and prioritize long-term business goals.
• Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement,
and revenue stream development.
• Maintained agile, responsible organization with sustained revenue growth by monitoring industry
forecasts, honing budgets, and adjusting marketing strategies.
• Optimized organizational operations and facilitated decision-making by examining problem-solving concepts,
including quantitative methods and techniques.
Project Manager
2013 to 2014
Hammadi Limited – Apapa, Lagos
• Closely collaborated with project members to identify and quickly address problems.
• Created full-fledged implementation plans, accounting for ROI, cost-benefit, and other analyses.
• Held pre-determined schedules and worked with subcontractors to cut costs and complete projects on time
and under budget.
• Delivered projects to a pre-determined budget, maintaining time parameters and quality standards.
Teacher
2013
Government Secondary School (NYSC) – Narayi, Kaduna
• Assessed submitted class assignments for conformance with instructions and understanding of the material,
determined grades, and reviewed work with struggling students to boost success chances.
• Planned and implemented creative lessons by curriculum guidelines.
• Completed assignment grading promptly to communicate student progress.
• Enforced the school's student discipline code to deal with problem situations.
• Developed and implemented classroom routines to address varying student needs.
• Marked Examination Scripts of Students and Invigilated Internal Examinations
Customer Service Representative – Foreign Operations Unit
2012 to 2013
Guaranty Trust Bank Plc – Victoria Island, Lagos
• Assisted customers with processing transactions such as cash deposits, cash withdrawals, or payments.
• Described product and service details to customers to assess personnel performance and customer satisfaction
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
• Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for
customers
• Makes recommendations to management to improve customer experience
• Provided account services to customers by receiving deposits & loan payments, withdrawals, transfers, money
orders, etc.
Project Manager
Anambra-Imo River Basin Development Authority (AIRBDA) – Awka, Anambra
2009
• Involved in scheduling and controlling projects (Borehole drilling).
• Created and maintained a schedule to protect the company from dead-deal expenses while meeting
contractual obligations.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule
targets.
• Managed drilling crew efficiently
Education
Bachelor of Technology Degree: Project Management Science
Federal University of Technology, Owerri - Owerri, Imo
2012
Certifications
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Volunteer – Nigeria Customer Service Index (NCSI)
Project Management - The Fundamentals and Beyond (DEXA)
Customer Relationship Management (CRM) tools (WAACSP)
Business Management, The Tony Elumelu Foundation
Harvard Business, MindLuster
Massage Therapist, Alison
Retail Management: Marketing and Brand Management, Alison
Digital Marketing
Hospitality Management
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Leadership positions held and achievements
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President, Project Management Technology Department, FUTO
President, Junior Chamber International, FUTO chapter
Public Relation Officer, Student In Free Enterprise(SIFE), FUTO.
President, Art and Tourism, NYSC Kaduna.
Leading change consulting: Increase client base.
Home-Inn hotel and suite: Increase revenue from 30% to 70%
Excel cooperative Society: Managed a multi-million Naira cassava farm project.
DXN Global Marketing Nigeria Limited: Recorded the highest sales during the pandemic using marketing
tools and exploring social media, currently setting up 12 service centers across the country in less than 2
years.
References
Available upon request
