Samuel David Isong

David, Samuel Isong Effective lead on Account/Administrative Officer || Virtual Executive Administrative Officer || Project Virtual Assistant || Virtual Customer Support Agent || Appointment Email and Calendar Management. Contact Phone Number:- Email:-LinkedIn Address: https://www.linkedin.com/in/samuel-david-/ Address: 7 Kusa Street, Shomolu Lagos, Nigeria. Nationality: Nigeria. Management and Leadership Skills. Effective Communication Adaptability and Flexibility Problem-Solving Active Listening Digital Skills. Google Drive || Hubspot || Asana || Freshdesk || Busy Account software || Trello || Slack || Quickbook Accounting software || Monday.com About Me Am Samuel David Isong, an account officer with high administrative knowledge and ability to work as a project and customer satisfaction officer with high experience and dedication to delivering. Am Experience in general administration, bookkeeping, and processing of payments using accounting software like busy accounting software, and Quickbook accounting software. Also am a dedicated individual on project management and a customer support agent leveraging CRM tools such as Hubspot, Monday.com, Asana, and Freshdesk, along with communication tools like Slack to resolve customer complaints. Am a committed team player with a robust relationship with colleagues and customers. Work Experience 02/2019 – 03/2024 Lagos, Nigeria Account/ Admin/ Project Officer (ZONEWARE LIMITED) Petty Cash Management: I managed the distribution and handling of petty cash for the organization, ensuring that funds were allocated appropriately and accounted for accurately. Receipt Vetting: Thoroughly vetting all purchase and payment receipts was a crucial aspect of my role. By meticulously reviewing these documents, I ensured compliance with financial regulations and maintained transparency in financial transactions. Task Management: I effectively managed tasks assigned to outsourced staff, ensuring they executed their duties without lapses. This involved clear communication, setting expectations, and providing necessary support to optimize productivity. Document Organization: Utilizing Google Drive, I maintained proper files of all contracts associated with the project. This systematic approach facilitated easy access to essential documents and promoted efficient record-keeping practices. Account Receivables and Payables Management: Leveraging accounting software, I diligently managed accounts receivables and payables, ensuring accurate recording and timely processing of financial transactions. Asset Maintenance: I took responsibility for the routine servicing of company assets such as generators, vehicles, and inverters. This proactive approach minimized downtime and enhanced operational efficiency. Bank Transactions: Conducting bank transactions on behalf of the company was another integral aspect of my role. I handled these transactions efficiently, maintaining accuracy and adherence to banking protocols. Appointment Scheduling: I managed schedules and set appointments for key personnel, ensuring effective coordination of meetings and activities. This involved utilizing calendar systems, prioritizing appointments, and accommodating last-minute changes when necessary. Record Keeping and Maintenance: Meticulous record-keeping and prompt resolution of repair needs were priorities in my role. I maintained detailed records of organizational activities and ensured that any necessary repairs were addressed promptly to minimize disruptions. Account Officer Contribution Summary As an Account Officer, I played a pivotal role in ensuring the smooth financial operations of the organization and project by efficiently managing various tasks and responsibilities. Administrative Officer Contribution Summary As an Administrative Officer, I played a pivotal role in ensuring the efficient functioning of the organization by overseeing various tasks and responsibilities. 01/2009 – 11/2017 Lagos, Nigeria Account / Credit Control and Administrative Officer. (BENGAS Ventures ) Vetting of Inventory Officer Postings: Meticulously vetting of postings made by the Inventory Officer, ensuring accuracy and integrity in financial records. Conduct thorough reviews, and maintain transparency and accountability in inventory-related transactions, minimizing discrepancies and errors. Management of Account Receivables and Payables: Leveraging on Busy accounting software for effective management of account receivables and payables. Maintaining precise records of financial transactions, processed invoices, and prompt payments while ensuring compliance with accounting standards and organizational policies. Reconciliation of Client Accounts: Conduct regular reconciliation of client accounts with bank statements to identify discrepancies and provide resolution promptly. Maintaining accurate financial records and carefully reconciling all unbalanced accounts. Administrative Support: Supervise administrative functions such as petty cash management, receipt vetting, and document organization. Managed tasks assigned to outsourced staff, ensuring they adhered to timelines and quality standards. Maintain proper documentation of contracts, invoices, and financial records using digital platforms like Google Drive. Facilitate efficient scheduling and management of appointments for key personnel, optimizing time allocation and resource utilization. Utilization of CRM Tools: Use of Customer Relationship Management (CRM) tools to address clients' issues/complaints efficiently and effectively foster positive relationships thereby enhancing customer satisfaction and retention. Credit and Administrative Officer Contribution Summary As a credit and administrative officer, I was involved in a diverse range of responsibilities aimed at managing credit operations, supporting administrative functions, and promoting overall organizational efficiency and compliance. By leveraging my expertise in credit management, administrative skills, and attention to detail, I contributed to the success and stability of the organization. Education/ Professional and Training CERTIFICATE Digital Skills – 03/2024 Microsoft Office ||Google drive|| Trello || Hubspot|| Freshdesk|| Slack|| Monday.com|| Asana || Clickup.com|| Nifty.com NYSC Certificate – 2019 University of Lagos – 2019 Bachelor of Science (Public Administration) Project Manager – 2016 35 contact hours seminar Hobbies Making new discovering and traveling