Samuel Brown

NAME: Samuel Brown PHONE: - EMAIL:-ADDRESS: P.O. Box EL 135 PROFESSIONAL SUMMARY: A punctual, hardworking and a proactive individual seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings in all professional fields and working environment and to give out my outmost best as a highly organized and hardworking individual, to get an opportunity where I can make the best out of my potential and contribute to the organization’s growth and always seek a way to enhance strategies and optimize assistance. EDUCATION: Degree: BSc. Geography University: Tambov State University named after G.R. Derzhavin Senior High School: Academy of Christ the King High School Diploma: West Africa Senior Secondary School Certificate Examination WORK EXPERIENCE: Company: Ghana Meteorological Agency, Accra, Ghana Position: Meteorological Technician Duration: September 2021– September 2022 Duties and Responsibilities; Assisted in the installation and maintenance of weather stations to expand data collection capabilities. Operated and maintained a variety of meteorological instruments, including but not limited to barometers and anemometers. Collect, process, and analyze meteorological data using advanced software and tools to generate accurate weather reports and forecasts. Collaborate with meteorologists and other team members to contribute valuable insights into weather patterns and phenomena. Provide timely and accurate weather updates to clients, including aviation, agriculture, and emergency services. Participate in field studies and data collection exercises to enhance meteorological research initiatives. Volunteer, Russian Geographic Society- Supported community-based sustainable projects for environmental conservation Orchestrated impactful community outreach and education initiatives Aided in the creation of project proposals and insightful reports Worked closely with local businesses, schools, and healthcare facilities to develop and integrate emergency plans. Provided support during actual emergencies, ensuring effective communication and resource allocation. Utilized emergency management software and systems to track and analyze incidents, resource allocation, and response effectiveness. Company: Wildberries LLC, Tambov, Russia Position: Service Support Executive Duration: March 2020 - March 2021 Duties and Responsibilities: Acted as the primary point of contact for clients, providing top-notch service support via phone, email, and chat. Assisted clients in troubleshooting technical issues with software and hardware products, ensuring timely and satisfactory resolutions. Effectively managed client inquiries, complaints, and escalations, resolving issues promptly and maintaining a high level of customer satisfaction. Collaborated with cross-functional teams, including sales, technical support, and product development, to address client needs and ensure seamless service delivery. Actively participated in team meetings and contributed ideas for process improvement and enhancing the overall customer experience. Assisted in the implementation and testing of new software releases and updates. Company: Institute of Natural Resource Management, Moscow, Russia Positon: Research Assistant Duration: June 2019 - September 2019 Duties and Responsibilities: Conducted research on various environmental issues and topics, including climate change, air and water pollution, and hazardous waste management. Assisted with data analysis related to environmental trends, regulations, and policies using software such as Excel, R, or ArcGIS. Worked closely with the team to ensure that all data was entered accurately and on time. Participated in field work such as monitoring air or water quality, inspecting industrial facilities for compliance with environmental regulations, or conducting site assessments for hazardous waste. Created reports and presentations using Excel and other software as needed. Communicated with other departments to resolve any discrepancies in the data. Company: Ozon, Moscow, Russia Position: Clients Relations Duration: June, 2018- September, 2018 Duties and Responsibilities: Collaborated with cross-functional teams to ensure timely resolution of customer inquiries and problems. Implemented customer feedback mechanisms and analyzed data to drive continuous improvement initiatives. Prepared and presented reports on customer satisfaction, retention rates, and business growth to senior management. Developed and executed customer retention strategies, resulting in a significant decrease in customer churn rate. Worked closely with sales and marketing teams to align customer engagement strategies with overall business objectives. Assisted with data analysis related to trends, regulations, and policies using software such as Excel, Power Bi, Tableau. Worked closely with the team to ensure that all data was entered accurately and on time. Communicated with other departments to resolve any discrepancies in the data. Key Achievements: Increased customer satisfaction scores by 20% through the implementation of targeted customer relations initiatives. Achieved a 15% revenue growth by identifying and capitalizing on upselling and cross-selling opportunities. Successfully resolved a critical customer issue, leading to the retention of a high-value account. CERTIFICATIONS: IELTS UKVI General Training Band 7.0 Russian Language Certificate – Sufficiently high-level user B2(TORFL-II: the second level). SKILLS: Proficient in statistical analysis and data visualization using software such as R and ArcGIS as Excel, Power BI and Tableau. Ability to develop and evaluate policies based on research and data analysis. Strong research and analytical skills with experience in conducting both qualitative and quantitative research. Relationship building and retention. Willing to work on a shift schedule. Ability to speak confidently over the phone – making and receiving phone calls. Customer service and support. Complaint resolution and problem-solving Cross-functional collaboration Technical troubleshooting. Proficient in Microsoft Suite. Knowledge of HTML and CSS. Knowledge of UI/UX design, SQL, Power BI, Tableau public. Time management skills. Proficient in multiple languages (Fluent in Fante, Twi, English and Russian). REFERENCES: Nana Kofi Opoku Ghana Meteorological Agency Principal Meteorologist Accra-Ghana- Mr. Richmond Obeng Ghana Meteorological Agency Senior Meteorologist Accra-Ghana-