Resume of Mr. Samuel Belulia
Personal Details:
Gender: Male
Marital Status: Single
Nationality: Filipino
Address:- Door #2, 3/F, Sicat Apartments, Block 2 Lot 73, Phase A, Francisco Homes 1, Barangay Francisco Homes Narra, San Jose Del
Monte City 3023
E-mail Address:-Contact Numbers: - / -
Career Interests: To be an excellent Customer Service Associate dealing on telecommunication accounts and financial accounts as well
as other appropriate accounts.
Expected Salary: PHP 22,000 per month (negotiable)
Availability: Immediate
Dob: 10/15/61
Executive Summary / Self Description
I am very passionate and highly motivated in applying for the post of a Customer Service Associate. To begin with, I do have years of
prior experience dealing on customer service, medical claims, healthcare, insurance and financial accounts; where customer service
was the primary focus with exceptional American business writing and documentation skills. Foremost of which, I am detail oriented, able
to work unsupervised and communicate clearly, concisely and professionally. I do have some direct experience with customer service as
well as support of a sales organization. Besides, I am a candidate with experience in the outsourcing industry, specifically call centers
and/or industry verticals supported.
Moreover, I am computer-proficient in Microsoft Office products with advanced Word skills in the areas of documentation, annotation,
editing, and grammar tools, etc., as well as being endowed with the ability to use, create and/or manipulate simple graphics for
documents and presentations.
Possesses a highly methodical and professional approach to problem analyzing and solving; and I can keep my cool even under stress.
And, to sum it up, I am very much familiar with office procedures, secretarial duties as well as being a Product Management Officer.
Furthermore, I possess extreme focus for details and I am deadline sensitive, with good verbal and written communication skills as well
as I am amenable to working on rotating shifts. I am a diligent and efficient worker. My work experiences consist mostly of
inbound/outbound customer service dealing mostly on financial accounts, project / administrative clerkship, assistant-ship,
merchandising, marketing; sales and promotion, document processing, editing, lay outing, professional technical writing, creative writing.
Education and Professional Qualification:
1978 - 1985, University of the Philippines, Bachelor’s Degree Graduate Ag. Chem.
Working Experience-latest
Position: Customer Care Professional
Company: Concentrix Global Services
Call Center – US
Period: January 24, 2014 to Nov. 14, 2014
Latest Salary: PHP 17,000/mo. Basic.
Status: Permanent
Job Duties / Achievements: Inbound off-shore customer service in a call center environment. With sales. Servicing and sales of satellite
TV accounts and their credit card accounts dealing mostly in processing of applications as wells addressing all concerns and issues that
the American account holders are experiencing. Requisites of the job: must have with working knowledge of Microsoft Office Applications
and advanced Internet, above average English communications skills and willing to work on graveyard shift and shifting schedules. Most
importantly, experience in sales and customer service.
Working Experience-past
Position: Customer Service Sr. Associate
Company: GE Money Servicing, Philippines
Call Center – US
Period: April 2011 to September 2011
Latest Salary: Up to PHP 20,000/mo. Gross.
Status: Project-based.
Job Duties / Achievements: Inbound off-shore customer service in a call center environment. With sales. Servicing and sales of credit
card accounts dealing mostly in processing of applications as wells addressing all concerns and issues that the American credit card
holders are experiencing. Requisites of the job: must have with working knowledge of Microsoft Office Applications and advanced
Internet, above average English communications skills and willing to work on graveyard shift and shifting schedules. Most importantly,
experience in sales and customer service.
Position: Technical/Writer/Editor/Associate
Period: Dec 2008 to Feb. 2010
Company: Grayscale Company, Inc.
Latest Salary: Up to PHP 22,000/mo.
Job Duties / Achievements: Customer service, proposal writing/specialist documentation, creative/technical writing, editing, sometimes
we also do some work of a virtual assistant. It is mostly centered upon the skills of being a creative and original writer with no plagiarism
issues for Internet marketing and merchandising. Mostly covered here is the ability to process, edit, and come up with very nicely
formatted copies of document for incorporation and publication into the clients’ websites. Search engine optimization and internet
marketing are greatly considered in producing the final copies of the documents. It is always updated so as to lead the results whenever
searches are made by various patrons over the Internet. In here, originality and diversity of content is the name of the game as a
Creative/Technical Writer.
Position: Account Executive / Researcher / Customer Service
Company: Zaid Al-Hussein Co. Ltd., Saudi Arabia
Period: Dec 1994 to Jan 1997
Latest Salary: PHP 18,000/mo.
Job Duties / Achievements:
I used to manage and supervise a group of sales workers concerned with the selling of construction and maintenance chemicals. Besides,
I have duties for virtual assistantship, customer service, sales and promotions, merchandising, advertising, telemarketing, technical
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