Samuel Ayodeji

IWAENI SAMUEL AYODEJI - │-│ https://www.linkedin.com/in/samuel-ayodeji-gas-nias-a4/ PROFESSIONAL SUMMARY -------------------------------------------------------------------------Tech-savvy Customer Support Specialist with robust Property Management experience and a proven record of delivering exceptional service across global teams. Adept at onboarding, training, and real-time troubleshooting with seamless communication across time zones and precise documentation. Highly experienced in supporting SaaS platforms, managing high-volume client interactions via Intercom and chat support, and driving customer satisfaction. Energized by innovation, committed to excellence, and fully equipped to empower users with clear guidance and confident use of digital tools. EDUCATION ----------------------------------------------------------------------------------------------Bachelor of Agriculture & Graduate Animal scientist (B.A & GAS), Obafemi Awolowo University (OAU), Ile-Ife, Nigeria | 2016 - 2023 Bachelor of Art Business & Entrepreneurship, Terra Academy, Ogun, Nigeria | 2023 PROFESSIONAL EXPERIENCE ----------------------------------------------------------------------Workflow Automation Specialist | Feb 2025 – Present Freelance ●​ Designed and deployed end-to-end workflow automations using tools such as Zapier and Google Apps Script, significantly reducing repetitive tasks by up to 80% and enhancing operational efficiency for clients. ●​ Analyzed and documented client business processes through consultations and workflow audits to identify inefficiencies, and propose scalable automation solutions to improve operational productivity. ●​ Built real-time data dashboards and alert systems by linking automated workflows with reporting tools, enabling clients to monitor business performance metrics, lead tracking, and task completion without manual input. ●​ Created detailed SOPs, process maps, and training materials for each automation deployment, empowering clients to understand, troubleshoot, and scale their automation systems independently. ●​ Provided continuous support, optimization, and versioning for deployed automations, proactively updating workflows in response to software updates or business changes, resulting in over 95% client satisfaction. ●​ Ensured strict data integrity, security, and compliance in all automation deployments by implementing best practices in authentication, access control, data validation, and error handling. Operations Manager (REMOTE) | June 2023 – Aug 2024 North-Point Asset, Ohio, Columbus. ●​ Managed a portfolio of over 160 properties, ensuring consistent tenant satisfaction, timely resolution of maintenance issues, and smooth communication between management and residents. ●​ Led and optimized the tenant screening process, applying rigorous background, credit, and rental history checks. This initiative improved the quality of tenant selection and decreased vacancy rates by 15% within three months. ●​ Drafted, reviewed, and negotiated lease agreements, ensuring full compliance with Ohio and federal housing regulations, including fair housing laws, security deposit rules, and landlord-tenant obligations. ●​ Managed and executed eviction procedures in strict accordance with legal protocols and court requirements, minimizing delays and reducing legal and administrative costs by approximately 10%. ●​ Implemented and managed property management software and digital communication tools, including Zillow, Propertyware, and Google Voice to increase operational transparency and enhance tenant engagement. ●​ Maintained accurate digital records of tenant communications, maintenance logs, and financial transactions, providing leadership with actionable reports on occupancy trends and property performance. Business Operations Manager (HYBRID) | Aug 2022 – Oct 2023 Obitech Ventures, Lagos, Nigeria. ●​ Designed and implemented strategic business programs in alignment with the company’s short- and long-term goals, driving measurable improvements in employee performance, productivity, and organizational development. ●​ Managed cross-functional operational resources, including internal trainers, training materials, and venue logistics, ensuring seamless execution and delivery of staff training initiatives and professional development programs. ●​ Supervised and coordinated day-to-day business operations, overseeing scheduling, facility readiness, and staff logistics, which ensured the timely and cost-effective execution of over 20 in-house and virtual training sessions. ●​ Maintained strict quality control over training content and delivery methods, resulting in enhanced workforce competency and retention. ●​ Developed reusable software components and internal tools, which automated repetitive tasks and reduced software development and onboarding efforts by over 50%, leading to higher efficiency in technical operations. ●​ Consistently achieved top performance ratings, placing among the top 5% of employees within the organization, and was commended by leadership for excellence in execution, initiative, and impact on company growth. Customer Relationship Manager (Remote) | Feb 2022 – Nov 2022 Regnant Enterprise, Florida, USA ●​ Enhanced data integrity and accuracy by refining CRM databases and reporting tools, resulting in a 4% increase in reporting accuracy and enabling more effective data-driven decision-making across sales and support departments. ●​ Increased customer retention by 25% through the development of segmented engagement strategies, including lifecycle-based follow-ups, satisfaction surveys, and loyalty incentives tailored to high-value customers. ●​ Implemented cross-sell and up-sell email marketing campaigns, driving a 30% boost in sales conversion rates by targeting relevant customer segments based on purchase history and behavior. ●​ Introduced lead scoring models and automated qualification systems, ensuring high-quality leads were prioritized, which significantly improved sales team efficiency and response times. Virtual Assistant (Remote) | April 2021 – Feb 2022 Mikkybabs Autos, California, USA ●​ Facilitated daily remote communication and team coordination, scheduling virtual meetings, managing agendas, and documenting action items using platforms such as Zoom, Slack, and Trello. ●​ Improved productivity and workflow efficiency by implementing automation tools like Zapier and Google Workspace integrations to manage tasks, reminders, and routine follow-ups. ●​ Created personalized marketing content for campaigns targeting various customer personas, leveraging tools like Canva and Mailchimp to develop branded messaging and consistent online presence. ●​ Analyzed social media and email campaign performance metrics, including engagement, CTR, and conversion rates—enabling continuous strategy optimization and audience targeting. Customer Success Manager (Remote) | June 2020 – April 2021 Bathletics Soap, Lagos, Nigeria ●​ Developed and implemented a customer success roadmap, including onboarding workflows, FAQ resources, and proactive outreach strategies, reducing customer churn by 20% over 10 months. ●​ Launched onboarding programs and knowledge bases that provided customers with quick access to tutorials, product guides, and support materials, improving self-service efficiency. ●​ Created and facilitated monthly webinars, educating customers on product features, usage tips, and skincare benefits—resulting in increased user engagement and product adoption. ●​ Implemented CRM enhancements and automation tools to streamline customer follow-ups, identify at-risk customers, and personalize communication based on behavioral insights. ●​ Collaborated with the product team to relay user feedback and suggest product improvements, contributing directly to the development of two new best-selling variants. CORE COMPETENCIES --------------------------------------------------------------------------------Property Management | Customer Support | Online Chat Support | Intercom | CRM Software Proficiency | Problem Solving | Customer Relationship Management | UI/UX Design | Sales Pipeline Management | Microsoft Office Suite (Word, Excel, PowerPoint) | Google Workspace (Docs, Sheets, Drive) | Email marketing (Mailchimp, Constant Contact) | Administrative Support | Wireframing | HTML | CSS | Adobe XD | Figma | Video Editing | Basic Graphic Design | Communication Skills | Time Management | Technical Troubleshooting | Multitasking | Knowledge Documentation CERTIFICATIONS ----------------------------------------------------------------------------------------​ -​ -​ -​ Aq-Skills Academy (UI/UX DESIGN) – TA DIGITAL CONCEPT Motion Graphics/ Kinetic Typography- Coach JOSH NOEL User Experience Course –Technion Academy User Interface Online Course – Udemy Academy REFERENCES --------------------------------------------------------------------------------------------Available Upon Request