Samuel Ayodeji

IWAENI SAMUEL AYODEJI Lagos, Nigeria.-https://www.linkedin.com/in/samuel-ayodeji-gas-nias-a4/ EDUCATION Obafemi Awolowo University (OAU) Ile-Ife, Nigeria Bachelor of Agriculture & Graduate Animal scientist (B.A & GAS) 2016 - 2023 Terra Academy Bachelor of Art Business & Entrepreneurship Ogun, Nigeria 2023 WORK EXPERIENCE PRC-Excellence Omaha, Nebraska. Call Center Agent/Interviewer Sep 2023- Dec 2024 • Conducted outbound surveys for healthcare and government clients, ensuring accuracy and quality. • Managed inbound and outbound calls, providing information and resolving inquiries. • Adapted to fast-paced, multi-project environments, meeting productivity goals. • Built rapport with clients using professional and engaging communication skills.. • Utilized multiple software tools for data entry and call manage. • Collaborated with supervisors to optimize project outcomes. North-Point Asset Ohio, Columbus. Operations Manager (REMOTE) Jan– Sept 2023 • Managed a portfolio of over 160 properties, ensuring efficient tenant relations and prompt resolution of issues. • Oversaw tenant screening processes, improving selection quality and reducing vacancy rates by 15%. • Prepared and negotiated leasing agreements, ensuring compliance with local property laws and regulations. • Managed eviction processes with strict adherence to legal protocols, reducing associated costs by 10%. • Utilized property management platforms such as Zillow, Propertyware, and Google Voice to streamline operations and enhance communication with tenants. Regnant Enterprise Florida, USA Customer Relationship Manager (REMOTE) Feb – Nov 2022 • Enhanced data accuracy and reporting systems, improving reporting accuracy by 4% and facilitating better data-driven decision-making and customer insights. • Increased customer retention rate by 25% through targeted engagement strategies, and optimized support ticketing system for faster resolution times. • Boosted sales conversion rates by 30% with successful cross-sell and up-sell campaigns, and streamlined sales processes with lead scoring for higher lead quality and engagement. Mikkybabs Autos California, USA Virtual Assistant (REMOTE) Apr 2021 – Feb 2022 • Facilitated remote communication and collaboration, coordinating virtual meetings effectively and utilizing project management and automation tools to enhance productivity. • Designed personalized marketing and targeted social media campaigns, analyzed performance metrics, and optimized strategies for better results. • Organized digital files, managed calendars, and maintained comprehensive databases for efficient workflow. Bathletics Soap Lagos, Nigeria Customer Success Manager (REMOTE) June 2020– Apr 2021 • Implemented proactive customer engagement and comprehensive onboarding programs, improving customer experience and streamlining support processes for more efficient issue resolution. • Launched webinars and created a customer community, keeping customers informed about product features and updates. OTHER SKILLS AND INTERESTS • Technical skills: Proficient in Buildium, Asana, Propertyware, and AirDNA for property management and profitability analysis, Skilled in CRM tools (Salesforce, HubSpot) and sales pipeline management, Experienced with Microsoft Office Suite, Google Workspace, and email marketing platforms (Mailchimp, Constant Contact). Basic graphic design and Video-editing. • Additional skills: Marketing Skills, Administrative Support, Problem-Solving and Decision-Making.