Samuel Awotunde

Samuel Awotunde-- https://bit.ly/ln-thetechyshegs CAREER SUMMARY Detail-oriented and highly motivated techie with a strong background in B2B SaaS after-sales support, product management, requirement gathering, quality assurance and presales. I have a successful track record in the deployment and management of B2B information systems and bespoke IT products focused on improving business processes across various organizations as well as the management and product growth of B2B SaaS products. SKILLS EXPERIENCE • Communication Presales Engineer/Customer Success Lead • Leadership • DNS Management IQ Systems Solutions Limited / April 2019 July, 2021 • Contributing to high client satisfaction by meeting contractual • Web Debugging • Critical Thinking • Adaptability • Creativity • Analytical Thinking obligations and customer expectations • Maintaining positive client relationships even in severe and pressurized situations • Providing comprehensive support to all end-users through training and detailed but easily comprehensible documentation. • Working directly with end-users to capture and analyze challenges to their workflow. • EDUCATION Identifying up-sell opportunities in client conversations and escalating them to the Sales Teams. • Working with Software Development teams and Quality B.Sc. Systems Engineering Assurance teams to ensure all products are delivered to the University of Lagos, Nigeria highest possible standard. 2007 2012 • Ensuring products meet and exceed client expectations. • Gathering feedback and requirements; communicating needed changes to the development team; and overseeing seamless, TECHNICAL SKILLS Relational Databases high-quality rollouts. • focused on automating business processes for clients in the • MySQL Task Management • MS Planner • Trello • Toggl Track Conducting requirement gathering for bespoke solutions Federal and State Government agencies. • Providing key performance and customer retention metrics to the CEO and other management staff on all products within my portfolio. Web Developer Mockups, Wireframes • Affinity Designer Premium Content Shop / September 2017 February 2019 • Managed WordPress web site re-design projects for clients using • Figma HTML, CSS and PHP/MySQL. • Offered efficient web support services by maintaining knowledge of the latest industry technologies and software tools and processes. Collaborated with users to support, train, and responded to their concerns and requests on WordPress sites. Web Development • projects resulting in excellent customer satisfaction ratings. • HTML/CSS (VS Code) • JavaScript (Basic) • • WAMP Documentation & Presentations • MS Word • MS PowerPoint • Google Docs Led a team of web developers, SEO specialists, UI/UX designers and content writers to deliver mobile-responsive, SEO-friendly • WordPress • Chrome Debugger Managed site test procedures and iterative improvement websites with an emphasis on great user experience. • Developed user requirement specifications for all web development projects in line with client expectations. Product Manager 2AM Technologies Limited / January 2016 August 2017 • Led deployment of Health Information Systems at 10 private hospitals and healthcare facilities including the migration of over 5 million paper records to digital records stored in the HIS Team Communication & Collaboration • OneDrive & MS Teams • Slack • Zoom • Google Drive Tools (Drive, Docs, Sheets, Slides) Email Support/ Ticket Queue Management • Zendesk • Text Expander (Predefs) • Droplr (Screenshot / Screen record sharing) Bug Reporting/Tracking • GitHub database. • Led the deployment of a Management Information System to a top-leading Health Maintenance Organization (HMO) managing over 75 corporate clients across Nigeria. The solution embodied detailed risk assessment, revenue analysis on premiums paid and other relevant dashboards for decision-making. • Worked with a team of software developers and quality assurance testers to ensure all solutions were delivered to topquality standards and all reported issues were resolved quickly. • Developed a customer relationship plan that improved resolution of issues reported by clients by 65%.