Samuel Appiah

Samuel Appiah Email:-Phone: - Location: Accra, Ghana Professional Summary Detail-oriented and empathetic Customer Support Specialist with 3+ years of experience providing exceptional service via email, chat, and phone. Adept at resolving issues, improving support workflows, and maintaining accurate CRM records. Proficient in tools such as Freshdesk, HubSpot, Zoom, Slack, and Google Workspace. Strong communication skills and a passion for enhancing customer satisfaction. Currently learning German to expand support capabilities. Skills • Customer Service & Support • Chat & Email Support • CRM Tools (Freshdesk, HubSpot, Zoho) • Order Management • Microsoft Office Suite & Google Workspace • Zoom, Slack, Asana, Zendesk • Technical Troubleshooting • Time Management & Remote Collaboration • Data Entry & Documentation • Basic German (in progress) Professional Experience  Customer Support Specialist | Freelance / Remote Jan 2022 – Oct 2024 - Delivered high-quality support for SaaS and logistics clients through email, chat, and voice. - Handled order tracking, technical troubleshooting, and account assistance. - Managed CRM updates and maintained clear records of customer interactions. - Assisted in FAQ updates and improved helpdesk documentation. - Ensured timely follow-ups and resolved customer concerns effectively.  Administrative Support Assistant | Joeamah Geomatics Consult, Accra, Ghana Jan 2020 – Aug 2021 - Responded to customer inquiries and managed data entries across platforms. - Supported internal teams with task coordination using Microsoft Office tools. - Provided feedback to streamline communication processes and improve turnaround time. Education  BSc Computer Science (in progress) Ghana Communication Technology University, Accra, Ghana-  General Science Presbyterian Senior High Technical School, Aburi, Ghana-  Presbyterian Junior High School, Larteh-Akuapem, Ghana- Languages • English (Fluent)