SAMUEL NYONI
Warsaw, Mazowieckie, Puszczy Solskiej 6, 01-390
LinkedIn: https://www.linkedin.com/in/samuel-nyoni-/
Analytical and detail-oriented professional with hands-on experience in real-time data monitoring, reporting, and
operational quality assurance. Proven ability to process and manage large datasets with precision while adhering to
strict confidentiality and compliance standards. Adept at transforming complex instructions into accurate outputs,
ensuring high-quality results that support AI and machine learning initiatives.
WORK EXPERIENCE
Real Time Analyst
Concentrix | Warsaw
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Monitored live operational dashboards and system performance in real time to ensure seamless operations.
Handled incidents, escalations, and service-level monitoring under tight deadlines and high-pressure
environments.
Ensured full compliance with SOPs, operational workflows, and quality standards.
Maintained 100% accuracy in high-volume data processing, enabling reliable reporting and decision-making.
Customer Service Advisor
Concentrix | Warsaw
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Jan 2025 – Mar 2025
Processed and validated customer data with precision, diagnosing technical issues and escalating when necessary.
Documented cases accurately while maintaining strict adherence to service-level agreements.
Delivered solutions with clarity and professionalism, building strong rapport with clients
Junior Electrical Engineer
C.N. Cube Consulting Engineers
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Apr 2025 – Current
Mar 2023 - Aug 2024
Assisted in the design, testing, and maintenance of electrical and telecommunications systems
Interpreted technical drawings, schematics, and engineering documentation
Conducted inspections and prepared technical reports for engineering projects
Utilised engineering tools and measurement equipment to support system performance analysis
Core Competencies
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Data Analysis & Annotation: High-accuracy labeling, categorization, and verification of structured/unstructured
data.
Quality Assurance: Ensuring outputs meet exact standards and correcting errors efficiently.
Technical Proficiency: MS Excel, Google Sheets, database management; fast learner of annotation and AI tools.
Data Privacy & Compliance: Strong understanding of confidentiality and secure handling of sensitive
information.
Problem Solving: Identifying patterns, anomalies, and optimizing workflows.
Remote Work Capability: Self-motivated, disciplined, and results-focused in independent work settings.
Key Achievements & Impact
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Maintained 100% compliance with operational standards while managing high-volume data streams.
Reduced error rates and improved reporting accuracy through detailed analysis and proactive corrections.
EDUCATION
Warsaw University of Business (Economics):
Master of Business Administration (M.B.A) | Management
Oct 2024 - Present
University of Johannesburg:
Feb 2022 - Dec 2022
Bachelor of Engineering Technology Honours | Electrical & Telecommunications Engineering
University of Johannesburg:
Bachelor of Engineering Technology | Electrical & Telecommunications Engineering
Jan 2018 - Nov 2021
CERTIFICATIONS
Zendesk | Zendesk Customer Service Professional
Nov 2024
LANGUAGES
English (Native/C2), Polish (Conversational)
AWARDS
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Recognition of Exceptional Academic Achievement in Honours Studies - 2022
May 2023
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Awarded by Professor Daniel Mashao (Vice Dean of the University of Johannesburg) | Recognised for
outstanding academic performance in 2022
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Top Engineering Technology Student of 2022
Best Exhibition Final Year Project Award -2022
Dec 2022
INTERESTS
Technology & Software Development, Chess, Team Collaboration Tools, Problem-Solving Challenge
DATA PROTECTION STATEMENT:
I consent to the processing of my personal data provided in this CV for recruitment purposes, in accordance with applicable data protection
laws.
