Samuel Alfred

WORK HISTORY - RECENT TIMES Business Development/Recruitment/Lead Gen SAMUEL ALFRED Customer Support/Product Sales,Business Dev, Support Center-Quality Evaluator, Training, Lead Gen, L&D,Instructional Designing Specialist,Sales Prospecting Oceania, US, UK & Canada, Virtual Support Asst. PERSONAL PROFILE DOB: January 1st,1986. Place: Bangalore Status: Married Father Name: David Rajan Mother Name: Mary Sheela Education Level: Graduate in BBA, In pursue of MA-English Lit. I have been engrossed with 13 years experience with Support Center/US,Australian and UK Bpo, training, Business Development, learning and development, instructional design, quality evaluator. HR, Presales, IT, GRC, BPO,, Digital Marketing ,Graphic Micro-Learning, e Learning Curation,etc. I am BBA Graduate and completed by PreUniversity in St.Joseph's College, Bangalore.. II have specialized in client interaction, Instructional Designing, Lead Generation, GRC Software based Inside Sales, C-Level Prospecting Training, Content Curation, Human Resource based facilitation, BDM, GRC Training, Learning and Development are the prime expertise in all the sectors. in my career. GET IN TOUCH Mobile:- Email:--LinkedIn: ssamuelalfred Address: 14, CMR Layout, Bangalore-84. ISOQANT, 6th Mar 2018 - 12th Sep 2019 Kuala Lumper Cold Calling/Generate Leads, Focused Prospecting, Raising Invoice. Manage Interviews, follow recruitment cycle and Client Interaction Manage IT/Non IT/GRC/MNC sector based screening/interviews. Work on Sales Navi, Zoominfo, Clearbit tools to tap into right network. Manage the delivery, Customer Support Training/Call Center Training. Chief Consultant - Operations METRIC LOOKUP- BDM/Sales Lead Generator. 18th Nov 2016 - 17th Feb 2018. KualaLumper/Singapore. Involved in Lead Generation using topography,boolean, tools, Email Campaigning using activecam,, Cold Calling-Australian/Canadian. Support Quality/HR/Training/Business Development/Ops segments Prospect for potential Australian/Canadian clients Performance , Learning and Talent management incharge. Business Dev/Marketing Lead Gen/Cust Support Quality, Training - Outsourced Project- Oceania. ALIGN METRIC LLC US: 6th Jan 2020 - 19th Mar 2021 WFH- EST/CST/MST Bangalore WORK HISTORY Cust/Tech Support & Training, Quality Evaluator CONVERGYS/CONCENTRIX (MICROSOFT)- 3rd Oct,2005 - 3rd Mar 2013-Bangalore Served 7+years from the front line customer Support and technical support to multiple promotions to work with the quality of delivery to the US,Australia clients from an operations standpoint is in line with identifying improvements to be made from a process understanding standpoint to enhance and better training sessions. To perform quality evaluation steps if required, provide feedback on analyzed outcome,align mentorship programs between participants and SMEs to ensure training effectiveness is seen. Involved in Recruitment/Screening/Interviews for the various Microsoft Programs Worked as a Microsoft Presales Support and Promoted to Windows Server 2003 technical virtual support through phone, chat and email. Course Developer - Quality Advisor - L&D MENTORWARE- 27th Aug 2014 - 14th Oct 2016Bangalore/Shangai. Designing and expanding training programs based on both the individual’s and the organization’s needs and requirements by quality analysis done on different metrics, to device action plans, strategies, initiate plans and aid process development, Working with the internal LMS tool and Quality Teams (Six Sigma) based on weekly observations on Customer Satisfaction Scores (CSAT) and business development segments. to promote various Learning solutions and services to our current clients and new prospectus.