Samuel Akiode

Samuel Adedotun Akiode Virtual Assistant | Customer service Representative | Administrative Assistant Lagos, Nigeria | - | Email:- PROFILE SUMMARY A results-focused and customer-centric expert with three years of experience in Cold Calling, Appointment Setting, and Chat/Phone/Email Support. Proficient in lead generation, cultivating client connections, managing schedules with tools like Google Calendar and Calendly, and converting calls into qualified appointments. Strong communication, organizational, and time management skills with a proven ability to boost sales and support team success. WORK EXPERIENCE Acquisition VA and Appointment Setter | Remote, USA Remote, USA | 12/2022 - Present - Conducted outbound calls to potential property sellers, promoting real estate solutions tailored to meet their needs. - Qualified leads by understanding sellers' situations, asking relevant questions, and aligning offers based on their timeline, property condition, and financial objectives. - Scheduled appointments and follow-ups to finalize contracts, ensuring a smooth and transparent process for sellers. - Trained by the renowned real estate professional, Mattbuyhouses, I implemented advanced sales techniques, such as utilizing personality profiles to foster better seller rapport and optimize contract negotiations. - Ensured sellers’ confidence by guiding them through a structured “three yes” process, confirming their decision to move forward with contracts. - Successfully closed a minimum of two contracts per month by overcoming seller objections and using empathetic, non-pushy sales methods. - Upsold existing contacts by maintaining consistent communication, resolving any hesitations, and recommending advantageous solutions for their real estate needs. - Maintained thorough records of calls, customer interactions, and progress in the CRM software to track sales targets and contract statuses efficiently. - Stayed informed on market trends to engage sellers confidently and provide the best recommendations based on current conditions. -Used Google Calendar and Calendly to manage appointments, ensuring minimal scheduling conflicts and timely follow-ups. HOME ACRES LLC Customer service representative Remote, Florida 12/2022– 10/2023 ● Answered constant flow of customer calls with minimal wait times. ● Responded to customer requests for products, services, and company information. ● Participated in team meetings and training sessions via Zoom to stay informed about product updates and changes. ● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. ● Handled customer inquiries and suggestions courteously and professionally. ● Reached out to customers after completed sales to suggest additional service or product purchases. ● Updated databases to handle customer data. ● Clarified customer issues and determined root cause of problems to resolve product or service complaints. ● Tracked customer service cases and updated service software with customer information. ● Followed up with customers about resolved issues to maintain high standards of customer service. HOME ACRES LLC. Sales representative ● Remote, Florida 08/2022 – 12/2022 Generating leads and prospecting for new clients through cold calling, networking, and referrals. ● Calling potential clients to gather information about their insurance needs and analyze their risk profiles. ● Presenting and explaining insurance policy options to clients and helping them make informed decisions. ● Quoting and negotiating insurance premiums and terms with clients. Accurately process and complete insurance applications, forms, and related documents in a timely manner. ● Keep client records up to date and make necessary policy adjustments as needed. ● Deliver outstanding customer support by responding quickly to client questions and resolving concerns. ● Build and nurture strong client relationships to encourage loyalty and long-term engagement. ● Achieve or surpass assigned sales goals and performance benchmarks. ● Stay informed about insurance products, market developments, and regulatory updates. ● Work closely with underwriters and other internal teams to ensure smooth policy issuance and high customer satisfaction. ● Engage in ongoing training and development activities to strengthen product expertise and sales capabilities. ● EDUCATION Bachelor of Science: Geology – 1st Degree CERTIFICATIONS University of University of Benin - Edo, Nigeria 2015 - 2019 ACCOMPLISHMENTS ● Customer service ● Effective communication ● B2C ● Problem solving ● B2B ● Critical thinking ● Zendesk ● Microsoft Office ● Detail-oriented ● CRM software ● Data analysis ● Appointment Scheduling (Google Calender,Calendly,Outlook) ● High Volume Outbound Calling . . ● Consistently met or exceeded key performance indicators, including average handling ● Month" three times in recognition of exceptional sales achievement ● Collaborated with the sales team to identify potential upselling opportunities, resulting in a 15% increase in customer product adoption. ● Developed and maintained strong relationships with a diverse client base, resulting in a 30% increase in client retention rate. ● Achieved 120% of sales targets consistently throughout the year, resulting in significant revenue growth for the company. ● Recognized as a top performer within the sales team, awarded "Salesperson of the Month” Three times. ● Received multiple commendations from customers for exceptional service, leading to a 10% increase in customer retention