Samuel

SAMUEL KIMITI KARANJA P.O. BOX-, LIMURU Phone:- | Email:- PROFESSIONAL SUMMARY A highly motivated and adaptable professional with a strong background in customer service, management, and criminology. Possessing a diverse skill set, including proficiency in front-office operations, team leadership, customer relations, and analytical problem-solving. Adept at working in fast-paced environments and delivering excellent service while maintaining high levels of professionalism. Seeking an opportunity to leverage my skills and contribute to the growth and success of a dynamic organization. KEY SKILLS & COMPETENCIES Customer Service Excellence: Demonstrated ability to build and maintain positive relationships with customers and stakeholders. Skilled in resolving issues promptly and providing effective solutions. Team Leadership & Collaboration: Experience in managing and motivating teams, ensuring seamless coordination between staff and management to achieve organizational goals. Front Office & Administrative Support: Proficient in front-office tasks, including guest check-ins, customer inquiries, and office administration. Skilled in MS Office Suite (Word, Excel, PowerPoint). Analytical Thinking: Strong problem-solving abilities with a logical approach to breaking down complex issues and delivering practical solutions. Communication Skills: Fluent in both written and spoken English and Swahili. Capable of effective communication in multicultural and diverse environments. Negotiation & Conflict Resolution: Adept at negotiating agreements and resolving conflicts to the satisfaction of all parties involved. EDUCATION Diploma in Crime Management and Prevention (Criminology) September 2016 – November 2018 Kenyatta University Kenya Certificate of Secondary Education (KCSE) 2010 – 2013 Kijabe Boys High School Kenya Certificate of Primary Education (KCPE) 2002 – 2009 Jossy Preparatory School PROFESSIONAL QUALIFICATIONS Methods of Social Inquiry Criminal Law and Justice Foundations of Social Statistics Policing in Society Crime, Culture, and Society Defensive Driving WORK EXPERIENCE Fun World Juja City Mall — Machine Operator / Coordinator January 2016- December 2019 Coordinated staff meetings and facilitated communication between casual employees and management. Operated machinery and ensured adherence to safety and maintenance standards. Led the orientation and training of new employees on machine operation and safety procedures. Assisted in advertising campaigns to promote Fun World services and attract new customers. Rockstores Outlet Kenya Limited — Supervisor, L’Express Convenience Store December 2020- March 2022 Supervised daily operations of the convenience store, ensuring smooth sales processes and customer satisfaction. Managed stock levels, conducted stock audits, and maintained inventory accuracy. Led a team of staff, ensuring they met performance standards and adhered to company policies. Organized and facilitated meetings between staff and management to ensure effective communication. Independent Electoral and Boundaries Commission (IEBC) — Polling Clerk August 2022 Issued ballot papers and assisted voters during national elections. Ensured the accuracy of vote counting and recorded results following strict procedural guidelines. Maintained a professional demeanor while providing assistance to voters in a high-pressure environment. M-Gas Kenya Limited — Customer Care / Sales and Marketing Representative June 2016 – January 2018 Provided customer support services, responding to inquiries and addressing concerns. Engaged in sales and marketing activities to promote gas cylinder distribution and installation services. Assisted in creating marketing materials to increase brand awareness and customer engagement. Apricot Property Solutions Limited — Property Manager January 2024- present Managed the day-to-day operations of properties, ensuring maintenance and cleanliness standards were met. Acted as a liaison between tenants and the head office, addressing concerns and facilitating resolutions. Coordinated the activities of security and cleaning staff to maintain a safe and clean environment. INTERESTS Traveling and exploring new cultures Sports, including football and basketball Fashion and design Reading and personal development REFERENCES 1. Mr. Clement Ngigi Supervisor, Fun World Juja City Mall Tel:- | Email:- 2. Mr. Shadrack Mumo Store Manager, Rockstores Outlets Kenya Limited Tel:- | Email:- 3. Mrs. Grace Wacheke Deputy Presiding Officer, Independent Electoral and Boundaries Commission Tel:- 4. Mr. Stephen Karanja Kimiti Father Tel:- | Email:- 5. Ms. Annerita Gitahi Supervisor, M-Gas Kenya Limited Tel:- | Email:-6. 7. Mr. Mohsin Chaudry Manager, Apricot Property Solutions Limited Tel:- | Email:-