Samson Chukwuemelie Ozor

EXPERIENCE June 2022 - Present iSON EXPERIENCES (MTN PROCESS) Customer Care Representative Taking inbound calls and built sustainable relationships and trust with customer accounts using open and interactive communication. Facilitated superior customer experience by addressing customer concerns and immediately resolving problems. Keeping records of customer interactions, transactions, comments, and complaints. OZOR SAMSON CHUKWUEMELIE 3 Olufemi Taiwo Close off Joyce B, Ring Road, Ibadan--October 22 in linkedin.com/in/samson-ozor- Escalating customer issues to the back end for effective checks and problem resolution. April 2022 - June 2022 SKILLS Customer Relationship Management Software (CRM) Excellent Communication Skills (Oral and Written) Microsoft Word Microsoft Excel Administrative and Clerical Ability Ability to multitask Time Management Teamwork Stayed On Track with industry trends, market conditions, and competition to identify new sales opportunities. April 2019 November 2021 LANGUAGE English Igbo Pidgin FIRST LADY ENTERPRISES Sales Manager Present sales, revenue and expenses reports and realistic forecasts to the management team. Identified emerging markets and market shifts while being fully aware of new products and competition status. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. March 2017 November 2017 ENUGU ELECTRICITY DISTRIBUTION COMPANY (EEDC) Billing Officer Provide solutions to any relative problems of clients. Write thorough reports on billing activity with clear and reliable data. Managing the status of accounts and balances and identifying inconsistencies. EDUCATION 2018 ABIA STATE UNIVERSITY, UTURU 2013 CYRICH INTERNATIONAL SCHOOL INTERESTS Customer Service (CX) Community Service Travelling Reading Music Sports Graduate Trainee Planning And Designing A Sales Plan To Meet The Sales Target. Provide exceptional customer service and support to ensure customer satisfaction and retention. OBJECTIVE A well-mannered, disciplined, articulated, hardworking and conscientious person who is able to converse in a polite and courteous manner, having an empathetic attitude and able to listen attentively at all times. Can contribute extensively to team work and always displaying a willing and helpful hand. Possessing excellent interpersonal and communication skills, approachable, cheerful and friendly. Fully aware of the needs of a contemporary and diverse/multicultural society. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. TIZETI NETWORK MATHEMATICS Second Class Honours (Lower Division) SECONDARY SCHOOL CERTIFICATE EXAMINATION 2010 ST. CHARLES COLLEGE JUNIOR SECONDARY CERTIFICATE EXAMINATION 2007 ALHERI MORTUNE MEMORIAL NURSERY AND PRIMARY SCHOOL FIRST SCHOOL LEAVING CERTIFICATE REFERENCE ODAH ARINZE STEPHEN - Sales Manager Franemm Industries Limited-|- VALENTINE MADUKA-OBI - CEO VMO AUTOMOBILE NIGERIA LIMITED- ACHIEVEMENTS & AWARDS Certified Customer Care Representative - June 2022 Best Performing CCR (Inbound) - July 2022, February and March 2023