Sampson Addae

 Sampson Addae -,- - I am a Project Management Professional with solid foundation in project management, optical transport networks, and outside plant (OSP) for fiber optics deployment and maintenance. With extensive experience at Huawei Technologies, I have led projects focused on network deployment and managed services, process automation, data analytics, and customer management, fostering long-term client relationships. Professional Experience Huawei Technologies (Ghana) SA Limited (Delivery and Service Department | Assurance & Managed Services | Business Process & IT) Project Manager/Scrum Master (Mar 2019 – Feb 2022) Led end-to-end planning and execution of optical fiber network deployment and maintenance projects (Backhaul, Metro, FTTx, FTTH, GPON, ATN, DWDM). Managed over 8,000+ KM of optical fiber network infrastructure, ensuring optimal performance and uptime. Spearheaded automation of field processes in Workforce Field Management (WFM) applications, improving efficiency in incident management, preventive maintenance, and KPI tracking. Enhanced collaboration with stakeholders, customers, field engineers, and third-party vendors, ensuring smooth project execution. Supervised and provided strategic oversight for fiber network teams in Sierra Leone and Liberia, ensuring efficient project execution and alignment with company standards. Generated KPI reports and statistical analyses using SQL and MS Excel for performance tracking. Streamlined operational processes by developing SOPs and refining project trade-off decisions within SLAs. Successfully managed documentation, user acceptance testing (UAT), and process optimization to enhance project efficiency. OSP Project Coordinator (Aug 2012 – Feb 2019) Supervised OSP construction teams, ensuring high-quality project execution. Managed and monitored the deployment and maintenance of optical fiber networks covering 8,000+ KM. Reduced Mean Time to Restore (MTTR) for optical network failures by 25%, from 4 hours to 3 hours, boosting efficiency and revenue. Implemented root cause analysis strategies, reducing recurring issues by over 40%. Developed and maintained a central database for fiber incident performance analysis. Strong knowledge of optical transport technologies (SDH/WDM/GPON). Prepared bill of materials/bill of quantities for OSP project delivery. Maintained inventory of field operations tools, including splicing machines, OTDR, optical light sources, and optical power meters. IT Systems Support Engineer (July 2011 – July 2012) Reduced downtime for software and hardware troubleshooting by 50%, improving resource availability. Conducted Root Cause Analysis (RCA) to implement cost-effective IT solutions, minimizing recurrence of technical issues. Provided proactive LAN and software support, ensuring system reliability. Key Achievements Sustained long-term trust and strong relationships with network operators, especially MTN Ghana, fostering continued collaboration and business growth. Successfully managed and maintained 8,000+ KM of optical fiber infrastructure, ensuring high availability. Led successful automation of field processes, enhancing operational efficiency. Improved network restoration time, reducing downtime and boosting service reliability. Strengthened project quality control, ensuring high-performance optical fiber deployments. Developed data-driven performance reports and analytics for process improvement. Optimized IT support operations, reducing troubleshooting time and increasing system uptime. Skills & Competencies Project Management: Agile, Scrum, E2E project execution, stakeholder management. Technical Expertise: Optical fiber networks deployment and maintenance (FTTx, GPON, SDH, DWDM, OTN, ATN), IT systems support., Power BI, Visualization, ServiceNow, Jira, Python, Confluence. Data Analytics & Reporting: SQL, MS Excel, KPI tracking, performance analysis. Process Automation: Workflow optimization, WFM application development. Problem-Solving: Root Cause Analysis (RCA), risk assessment, troubleshooting. Collaboration & Leadership: Team coordination, vendor management, cross-functional communication. Documentation & Compliance: SOP development, SLA adherence, user acceptance testing (UAT). Customer Management: Building and maintaining long-term relationships with key clients, ensuring customer satisfaction and business growth. AI: Machine and Deep learning, Computational Health Informatics Technical Writing: Creating Knowledge base articles, FAQs, How-To Documents Education Kent State University, Kent, OH Ph.D. in Computer Science (Ongoing) | 2022 – present. Kwame Nkrumah University of Science and Technology, Kumasi, Ghana Master of Science in Project Management | Feb 2021 University of Cape Coast, Cape Coast, Ghana Bachelor of Science in Computer Science | May 2011 Professional Certification Project Management Professional (PMP) – Project Management Institute Professional Scrum Master (PSM I) – Scrum.org