Sammy Mbindo | Freelancer Resume

SAMMY KANG’OLE MBINDO Professional Summary Experienced aviation and travel operations professional with over 14 years of experience in airline reservations, ticketing, passenger services, and cargo coordination. Proven expertise in global distribution systems including Amadeus, Gabriel, and Corda. Skilled in managing flight reservations, coordinating travel logistics, processing documentation, and delivering high-quality passenger support. Strong background working with airlines, travel management companies, and international organizations to ensure efficient travel operations and customer satisfaction. Core Competencies Airline Reservations and Ticketing Passenger Service Operations Global Distribution Systems (Amadeus, Gabriel, Corda) Flight Screening and Passenger Coordination Cargo Reservations and Logistics Coordination Travel Documentation and Visa Processing Airline Sales and Revenue Support Customer Service and Client Relations Travel Operations and Booking Management Flight Manifest Preparation Airline Safety and Security Procedures Team Collaboration and Communication Professional Experience Sales and Reservations Agent Avianetaviareps Travel Management Limited – Air Tanzania Company Limited April 2024 – November 2025 ● Managed airline reservations, ticket issuance, and re-issuance using global distribution systems. ● Provided passengers with accurate information on flight schedules, fares, and travel requirements. ● Handled inbound customer inquiries and resolved booking issues efficiently. ● Coordinated group reservations and maintained relationships with travel agents and non-IATA agents. ● Monitored daily ticket sales and prepared reports comparing sales performance against targets. ● Delivered professional customer service while maintaining airline service standards. Reservations Officer / Cargo Reservations Air Traffic Limited (EU Flight Reservations) August 2017 – September 2019 ● Processed passenger and cargo reservations in compliance with airline procedures. ● Issued and re-issued airline tickets while maintaining accurate reservation records. ● Assisted in preparing flight manifests and maintaining travel documentation. ● Coordinated travel logistics for EU missions across multiple international destinations. ● Provided operational support to traveling teams and ensured timely travel arrangements. Travel Consultant Globalstar Travel Management – Travel Shoppe Limited September 2015 – August 2016 ● Provided travel consultation services including flight reservations, fare quotations, and itinerary planning. ● Processed visa documentation and travel permits for corporate and individual clients. ● Coordinated hotel accommodations, travel vouchers, and ticket issuance. ● Maintained strong relationships with airline partners and hospitality providers. Shipping Coordinator Logistics Link Limited October 2013 – August 2015 ● Managed shipping documentation including bills of lading and cargo invoices. ● Coordinated with shipping lines to ensure accurate cargo documentation and compliance. ● Monitored container movements and tracked shipments through online logistics systems. ● Maintained accurate shipping records and supported supply chain operations. Travel Procurement Officer Mines Advisory Group International June 2011 – June 2012 ● Coordinated international travel arrangements for staff across regional offices. ● Liaised with travel agencies to secure flights, accommodations, and travel services. ● Managed visa applications, passports, and travel documentation. ● Ensured compliance with organizational travel policies and budgets. Flight Screener and Reservations Agent East African Safari Air Express March 2004 – June 2011 ● Conducted passenger flight briefings and communicated schedule updates. ● Managed reservations, ticket issuance, and passenger inquiries. ● Implemented procedures to reduce passenger no-shows through pre-departure communication. ● Provided front-line passenger service at ticket counters and reservation offices. Flight Screener Kenya Airways November 2001 – January 2003 ● Conducted passenger briefings and communicated flight schedule changes. ● Assisted in monitoring passenger bookings and analyzing no-show trends. Group Reservations Agent Kenya Airways May 2001 – September 2001 ● Managed airline group reservations and customer inquiries. ● Maintained booking systems and handled queue management for reservation requests. ● Cancelled non-materialized bookings to maintain accurate seat inventory. Education IATA-UFTAA Standard Diploma in Travel Operations 1994 – 1995 Key Studies: ● Air Fares and Ticketing ● Global Distribution Systems ● Travel Documentation and Formalities ● Tourism and World Geography ● IATA Rules and Procedures ● Customer Service and Sales Certificate in Business Administration Kenya Institute of Management 1998 Studies included: Management Principles Business Communication Applied Economics for Business Accounting Principles Business Statistics ICDL Certificate (Microsoft Office) Institute of Advanced Technology 2000 Microsoft Word Microsoft Excel Professional Training and Certifications Customer Service Training – 2005 Ground Airline Security Training – 2005 Flight Safety and Crew Resource Management – 2005 Dangerous Goods Training – 2005 Crew Resource Management – 2006 Work Ethics and Service Delivery – 2008 Basic Sales and Customer Care – 2016 Amadeus Reservation System – 2016 UNDSS BSAFE Security Training – 2019 Interests Wildlife documentaries Cycling and outdoor activities Community service and volunteering References Available upon request