Samir Youssef

I’m Samir Youssef, a results-driven professional with over eight years of experience in operations, business development, and customer service, passionate about driving efficiency and delivering exceptional client experiences. Based in Cairo, Egypt, I thrive in fast-paced environments, leveraging my organizational skills, analytical mindset, and multilingual fluency (Arabic – Native, English – C1) to support dynamic teams remotely or on-site.

In my recent role as Dispatch Supervisor at My Pevo, I led a 12-person team, optimized logistics workflows, and independently created a web-app that slashed pilot car hiring time by 90% and boosted order coverage by 25%. This initiative transformed passive sales into proactive outreach, showcasing my ability to identify operational gaps and deliver innovative solutions that enhance productivity and profitability. As Lead Dispatcher/Account Manager at My Pevo, I managed key client accounts, fostered long-term relationships with trucking companies, and increased repeat business by 20% through strategic communication and problem-solving.

Previously, as Operations & Customer Care Manager at Passion English Training, I digitized operations by implementing a Moodle LMS, improving client engagement by 30% and reducing complaint resolution time by 15%. My ability to train teams, develop customer service policies, and analyze data for actionable insights ensured consistent service excellence. I also excelled in business development, generating leads and closing SaaS contracts, demonstrating my knack for aligning solutions with client needs.

Proficient in ERP systems (Odoo, SAP, Zoho) and Microsoft Office, I excel at streamlining processes, tracking KPIs, and producing detailed reports to drive decision-making. My Mini MBA from AUC and project management certifications from Coursera enhance my ability to manage multiple priorities and deliver results under pressure. Whether coordinating logistics, nurturing client relationships, or optimizing workflows, I bring a proactive, customer-centric approach to every challenge.

I’m excited to join a forward-thinking organization where I can contribute my skills in operations, business development, and customer care to drive growth and success. Flexible with remote work and available to align with global time zones, I’m ready to make an immediate impact. Let’s connect to explore how I can support your team’s goals!