Samir William

Greetings! With over 8 years of hands-on experience as a professional Customer Service Representative, I bring a wealth of expertise in serving multi-national clients with excellence. My career is distinguished by a steadfast commitment to delivering exceptional customer support, employing innovative problem-solving techniques, and fostering enduring customer loyalty.

Skills:

Customer Service Excellence

Multi-Channel Support (Email, Phone, Live Chat)

Complaint Resolution

Client Relationship Management

Creative Problem Solving

Conflict Resolution

Time Management

CRM Systems

Experience:

Provide tailored customer support solutions to clients across diverse industries, ensuring timely resolution of inquiries, concerns, and complaints.

Leverage a multi-channel approach, including email, phone, and live chat, to accommodate varying customer preferences and needs.

Showcase proficiency in creative problem-solving, consistently delivering innovative solutions to address complex customer issues and enhance overall satisfaction.

Cultivate strong client relationships, fostering trust, loyalty, and repeat business opportunities.

Education:

Bachelor's Degree in computer sciences 

Certifications:

Customer Service Excellence Certification

Conflict Resolution Training

Availability:

As a dedicated freelance Customer Service Representative, I am available to collaborate on projects of all scopes and durations. Whether you need short-term support or ongoing assistance, I am committed to delivering high-quality service tailored to your unique needs.

Languages:

English (Fluent)

Hindi 

Urdu