Sami Farsakh
Multilingual Sales, Customer Success, and Administrative professional with over 7 years of experience across SaaS,
Hospitality, and Education sectors. Proven track record in B2B/B2C sales, lead generation, account management, and
client onboarding. Skilled in CRM tools (Salesforce, Zoho), administrative operations, and building long-term
relationships across global markets. Helping companies grow pipeline and retain global clients through
multilingual outreach and CRM strategy.
Fluent in Italian, Spanish, English, and Portuguese. Recognized for possesing emotional intelligence, efficiency, and
a customer-first approach.
LANGUAGES
Italian | Spanish | English | Portuguese
EDUCATION
TUS Technological University of the Shannon| Degree: Business in International Business (NFQ 8)
IBMI |Diploma: Business Management
WORK HISTORY
Brand Ambassador- Omnicampus | Self-employed - Remote | Education (commission)| June 2025 - Present
- Developed new business pipelines for Omnicampus, supporting market growth through outbound outreach
and relationship nurturing.
- Guided prospects from initial contact to onboarding, emphasizing trust and solution alignment.
Business Development/Inside Sales Executive - Italy Market (IT/Software)
Origina – Dublin | May 2024 – October 2024 (Employment ended due Business restructuring-layoff)
- Achieved 100% of revenue targets in Q3, managing a portfolio of 155 accounts, by leveraging strategic
outbound campaigns powered by the CRM software (Zoho).
- Cultivated a robust sales pipeline, securing 20+ qualified leads weekly across the Italian market through cold
calls, targeted emails, and LinkedIn outreach and other systems tools.
- Developed creative sales strategies, supporting business growth by promoting Independent Software Solutions.
Sales and Admin (Education)
Travelling Languages – Dublin | September 2022 – April 2024
- Streamlined sales and CRM processes, improving time-to-close efficiency.
- Generated €85K in direct Year 1 sales across multilingual markets.
- Delivered administrative support and enhanced student onboarding.
- Established long-term client partnerships, driving market expansion through lead generation.
Sales Executive (SDR) UKI (IT/Software)
Accenture – Dublin | April 2022 – July 2022 (BPO - FTC Contract ended)
- Maintained strong relationships and managed portfolio of SMB clients, driving revenue growth
through strategic account management.
- Monitored customer interactions using in-house CRM tools to inform strategic decisions.
- Effectively addressed customer concerns, enhancing satisfaction and loyalty.
Digital Marketing Customer Experience Associate (IT/Software)
Accenture – Dublin | September 2021 – April 2022
- Managed documentation, notification, and escalation of customer incidents.
- Liaised with support and product teams to resolve issues efficiently.
Sales Support Representative (IT Hospitality/Tourism)
Sojern – Dublin | February 2021 – June 2021 (Employment ended due Business restructuring-layoff)
-Improved order accuracy by creating standard operating procedures for clients.
-Expanded and created Leads databases trough Salesforce CRM and identified opportunities for market growth and
providing support to the sales teams.
-Represented the company to promote products and services.
Content Moderation Associate/Process Executive (IT/Consulting)
Cognizant – Dublin | September 2020 – January 2021
-Completed 60+ B2B verification calls daily for accuracy and quality control..
Market Executive/Account Manager (Hospitality/Tourism)
Hostelworld – Dublin | February 2019–April 2020 (Employment ended due to Business layoffs -COVID-19)
-Achieved 90% of team targets, contributing 15% to overall performance.
-Attended industry events to increase brand visibility and attract customers.
-Promoted market growth by optimizing revenue streams and expanding client networks.
Sales/Support Executive (Hospitality/Tourism)
Hostelworld – Dublin | April 2018 – February 2019
-Spearheaded regional expansions, securing an average of 20 new weekly properties
-Developed sales strategies during campaigns, exceeding target goals.
-Answered questions and concerns regarding company products, services, and offers.
Multilingual Administration Support (Education/Admin)
Manpower/Italian Institute of Culture – Dublin | September 2012 – January 2019
-Supported cultural event logistics and internal communications and administration tasks.
-Provided exceptional customer service, effectively engaging with clients and contributing to the successful promotion
and sale of courses offered by the Institute.
SKILLS
Sales and Business Development | Lead Generation and Cold Calling | Relationship Building and Account Management
| CRM Tools (Zoho, Salesforce, etc.) | Strategic Planning and Decision-Making | Adaptability and Organization |
Emotional Intelligence and Communication
