Sameer Vig

Sameer Vig Mobile: - Email: - Summary A highly driven, passionate, and motivated professional with a proven track record of success across multiple industries, achieved through dedication and perseverance. With over 20 years of experience in customer-facing roles, adept at marketing, product promotion, and delivering exceptional customer service. A self-starter with outstanding interpersonal and communication skills, complemented by exceptional organizational abilities and keen attention to detail. Skilled at managing multiple tasks efficiently while maintaining a high level of precision and effectiveness. Academic Credentials Masters in Computer Applications | Indira Gandhi National Open University (Accredited by World Education Services) Bachelor of Science (with Honours) Major: Electronics | Delhi University (Accredited by World Education Services) Technical Skills OneCRM (Salesforce Customer Relationship Management Suite) MS Office Suite (MS Excel, MS Word and MS PowerPoint) Dreamweaver (Web Design) CorelDraw (Desktop Publishing and Signage Design) Professional Skills: Extensive experience in sales and customer service Exceptional verbal and written communication abilities Strong persuasion and negotiation skills Comprehensive knowledge of General Motors products and services Proficient in analytical thinking and problem-solving Ability to multitask effectively in fast-paced, high-pressure environments Typing speed of 40+ words per minute Excellent organizational and time-management capabilities Flexible availability for full-time work, including morning and evening shifts Work Experience Customer Service Representative: Member LoyaltySince December 2023 Concentrix, Canada (Client: General Motors) Key Responsibilities: Efficiently manage inbound customer inquiries, ensuring accurate documentation and timely resolution of requests. Log all customer interactions with precision, providing relevant information and facilitating necessary transactions. Proactively engage in sales initiatives, including upselling, cross-selling, and promoting relevant products and services. Implement approved retention strategies, offering authorized discounts, benefits, and loyalty pricing to existing customers. Provide guidance and support to newly onboarded employees as and when required. Maintain and update the customer database (OneCRM) to ensure data integrity and accuracy. Effectively de-escalate customer concerns, demonstrating patience and professionalism in conflict resolution. Collaborate with call centre personnel to enhance customer service quality and operational efficiency. Present tailored recommendations for add-ons and upgrades based on customer needs. Facilitate annual contract renewals by providing appropriate incentives to existing customers. Coordinate with the billing department to ensure seamless financial transactions and account adjustments. Process customer payments securely using the OneCRM payment system while safeguarding confidential information. Consistently exceed sales targets and key performance indicators through strategic engagement. Adapt swiftly to policy modifications and procedural updates to maintain compliance and operational efficiency. International Work Experience Hotel ManagerApril 2004 to September 2022 Comfort Inn Silver Arch by Choice Hotels Supervise daily hotel operations, including front desk, housekeeping, and food services. Recruit, train, and manage hotel staff to maintain high service standards. Ensure exceptional customer service, address guest concerns, and enhance overall guest experience. Manage budgets, control expenses, and optimize revenue streams. Develop promotional strategies, collaborate with travel agencies, and enhance brand visibility. Negotiate contracts and maintain relationships with suppliers for cost-effective operations. Ensure adherence to health, safety, and hospitality regulations. Oversee planning and execution of events hosted at the hotel. Utilize property management systems to streamline operations. Achievements Contributed to the successful expansion of the hotel, increasing capacity from 12 to 31 rooms over a span of 8 years. Established a strategic partnership with Choice Hotels to drive business growth and development. Certifications Serving It Right, valid till April, 2030 FoodSafe, valid till April, 2030 References Available on request