SAMEER NANKAR
E-Mail:- Contact No.: -
Dynamic Professional with over 15+ years of IT experience in the areas of:
Infrastructure Planning & Support, Project Management.
Very good experience in planning, organize and managing overall operations to ensure stable operations of company’s IT infrastructure using ITIL methodology. This includes developing, maintaining, supporting and optimizing key functional areas including network, server and telephony system.
Evaluate complex system’s production readiness and supportability by identifying and resolving problem, risks and issues. Very good experience in Incident management and continual improvement in incident reduction and cycle time reduction.
Excellent experiences of Matrix management for cross functional teams and customer. Improve a team satisfaction and motivation. Prepare and design various trainings to improve capabilities and achieve higher CSAT.
Well versed in IT operations standards such as ITIL - and have experience managing IT infrastructure and datacenter projects (e.g. upgrades, moves, transitioning, consolidation etc.).
Experience in managing Service Desk (ticketing) solutions using Manage Now, Bridge Clarify etc.
CAREER FACETS
Tech Mahindra Rising Star Award, Dec 2010.
IBM Global Employee IT Satisfaction Award, 2007.
IBM Bravo Award for Outstanding Performance, Sep 2006.
IBM Engineer of the Month for Outstanding Performance, Aug 2005.
PROFICIENCY FORTE
Functional Expertise
Project ManagementInfrastructure Practice Service Delivery
System Administration Resource Planning & ControlITIL implementations
Technical Skills:
Windows 2003/ 2008/ 2012Linux; AIXVMware 5.1,5.5
Bridge Clarify / Manage NowNetcoolWUG
EXPERIENCE CHRONOLOGY
June 2020 till today, Working as free Lancer, Pune
Working closely with both internal and external teams and vendors to guarantee continuous infrastructure availability.
Analyze technical requirements to determine tools infrastructure designs, potential issues, and related costs.
Successful to developed unique troubleshooting techniques, executing high-quality repairs, and providing sound installation services to customers.
Provided troubleshooting assistance in person or over the telephone to users.
Documented and making reports on hardware installations, failures, and upgrades.
Re-designed and implemented a new infrastructure for an IT firm..
Jan 2017 to May 2020, Strand Networks Pvt. Ltd., Pune as Team Lead
Notable Attainments:
Manage team performance and responsible for the overall development of the team.
Manage and strengthen Client Relationship.
Handle escalated customer calls and guide/assist the agents to take calls in premium queue.
Plan, schedule and execute work breakdown schedule (WBS) for projects, monitor and approve deliverables.
Coordinate and administer members and staff accounts whilst devising and implementing innovative ways to increase customer satisfaction.
Vendor coordination for Server Hardware problems.
Responsible for handling complete AMC system.
Perform system installation Windows Servers 2003, 2008 and 2012, Operating system, Patch Management and printer configuration. Diagnose, administer and monitor performance of LAN/WAN technologies and wireless networks using remote connection software.
Analyze, troubleshoot, source and repair problems of computer elements such as printers, servers, desktop and laptops and provide reasonable time periods to enable individual and business continuity
Eliminate viruses from client computers and perform data backup and recovery, research and recommend counter measures.
Jun 2012 to Mar 2016 with Brisanzia Technologies Pvt. Ltd., Pune as System Admin
Notable Attainments:
Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans.
Keeping management and clients updated on progress
Installing, Managing and configuring Windows 2003, 2008 and 2012 servers both Physical and Virtual Machines.
Expertise in the area of Virtualization with VMware ESXi 5.5/5.1/5.0 and Virtual Center Server.
Experience in installing ESXi, VMware vCenter Server and creation of folders, Datacenter and VMware clusters using enhanced features like HA and DRS.
Created clones and templates of Virtual Machines for easy deployment of different versions and different flavors of virtual machines.
Plan and execute VMware environment migrations.
Migrating the Physical Server to Virtual Server using VMware Convertor (P2V Convention).
Performance planning for Virtual environment
Raising case with product vendors in case of faults found in server hardware.
Performing Snapshots and Cloning.
Updating Virtual Infrastructure Using Update Manager.
Manage and administer VMware features like Resource pools, DvSwtich creation, add and removal of Storage, Template creation.
Administrating Active directory services and Group Policies
Carry out schedule activities like Server Health Checkup, User Management, etc.
Antivirus and Patch Management
Coordinating with vendor for Server Hardware problems.
Providing root cause analysis for the major incidence.
Aug 2008 to Mar 2012 with Tech Mahindra Ltd., Pune as Tech Lead
Notable Attainments:
Project: AT&T Server Build VMware, (Wintel and Linux) & QAT.
Managing a team of 40 Customer Support Representatives and ensure that all key metrics of performance as per the Client SLA are met for Windows/Linux Build and QAT operation.
Provide weekly and monthly status report.
Ensure process compliance, metrics reporting and project reviews.
The Support includes to Build Server and perform QAT (Quality Analysis Testing) as per AT&T standards.
Expertise in the area of Virtualization with VMware ESXi 4.0/5.0 and Virtual Center Server.
Experience in installing ESXi, VMware vCenter Server and creation of folders, Datacenter and VMware clusters using enhanced features like HA and DRS.
Managing Virtual Infrastructure VSphere 4 and 5.
Creating and Managing Virtual Machines and Templates.
Assigning LUNs to ESXi hosts and creating Datastores.
Migrating Virtual machines with VMotion, cold migration and Storage VMotion.
Build and configure Red Hat Linux & Windows 2003 & 2008 server as per ATT security compliance
Provide status reporting of team activities against the program plan or schedule. For e.g. Task register, Matrix Report, Time sheet, etc.
Perform Midterm/Annual appraisals, Attendance regularization. Authorizations for day to day’s approvals and other activities.
Conduct interviews and select individuals whose character, skills and potential closely match that profile.
Suggesting improvements in the operations and processes to make the system foolproof.
Planning and scheduling of project deliverables, goals and milestones.
Knowledge transition for new members and updating technical document as and when required
Jan 2007 to Aug 2008 with Network Solutions (An IBM Company), Pune as Team Lead.
Notable Attainments:
Steered the IT Operations encompassing IT Security, IT Infrastructure, Service Delivery, vendor management, recruitment and training.
Assure that the team members have the necessary education and training to effectively participate on the team.
Provide status reporting of team activities against the program plan or schedule.
Managing 28 Servers which includes Win 2000 Server, Win 2003 Server, Linux and AIX 5.3
Installation & Configuration of Tivoli Monitoring tool (ITM) and Tivoli Storage Manager (TSM)
Installation of APAR and Fix the vulnerability.
Handling LTO tape Library and backup
Handled Data Center Movement and Setup New Data Center for which received the IBM Bravo Award for Outstanding Performance.
May 2005 to Jan 2007 with IBM India Pvt. Ltd., Pune as Deskside Support Engineer.
Notable Attainments:
Responsible for providing the IBM standard OS, Applications and network support for all the IBM clients/projects
Installation of Operating Systems Win XP/ 2000.
Installation of Application Software’s
Install and configure lotus Notes 6, Antivirus etc.
Configuring WLAN, VPN and RAS configuration and Resolving LAN connectivity problems.
Create Ghost Image for Desktops
Mar 2004 to May 2005 with Microcline India Pvt. Ltd., Pune as System Administrator
Notable Attainments:
Installation & administration of WIN 2000 Server/ WINNT Server.
Installation & configuration of IBM Thin clients
Configuration of TCP/IP
Installation & Configuration of Antivirus Server
Monitoring & understanding the performance characteristics of existing Network
Installation & configuration of Microsoft Outlook on client side.
Installation of Antivirus, Latest Updates & Patches
Installation & maintenance of Network Printers.
Resolving the LAN connectivity problems.
Sep 2001 to Feb 2004 with Clean Communication India Pvt. Ltd., Pune as Internet Security Analyst
Notable Attainments:
Monitoring of real time system software’s like WUG and Netcool 24x7 operations.
Troubleshooting the Nokia/Checkpoint firewall devices and Server’s via. Networking utility like Ping and Trace.
Providing customer support by responding immediately to their request such as Firewall policy change requests etc...
Trouble reporting /Security Incident reporting via ticketing system called Magic Help Desk.
Close monitoring of all the signatures that are generated from the IDS (Intrusion detection system) set-up at the customer’s site.
Performing checks over the functionality of Modules like Accounting, Web order tracking, Human Resources, Sales, Support, Administration, and Customer Portal according to proper specifications. All the designing and programming is done in ASP, Java, and Perl.
Performing checks over the crystal reports of all the above Modules. The reporting tool used for programming is Seagate crystal reports.
Dec 1999 to Aug 2001 with Swastik Computers Pvt. Ltd., Pune as Customer Support Engineer
Notable Attainments:
Assembled, Maintenance and Troubleshooting of PC’s
Installation and Configuration of Operating System, Application Software’s, Printers, etc.
Resolving LAN connectivity problems.
ACADEMIA
Bachelor of Science in Electronics from University of Pune - Nov 1999.
Certifications:
Advance Diploma in Computer Hardware and LAN Engineering - Dec 1998.
Jetking School of Electronic Technology.
Microsoft Certified System Engineer (MCSE) – Jul 1999.
Cisco Certified Network Associate (CCNA) - May 2001.
IBM Certified Specialist p5 and pSeries Administration and Support for AIX 5L V5.3 - Dec 2006.
IBM Certified Advanced Technical Expert IBM System p5 – Dec 2007.
ITIL version 3 Foundation Certified – Feb 2009.
PRINCE2 Foundation Certified – Feb 2011.
Course on VMware VCP 5.5 - Radical Technologies, Nov 2014.
PERSONAL DOSSIER
Nationality:Indian
Date of Birth: 20th Sep 1974
Marital Status:Married
Passport Details:J-, Valid Thru 16th Jan 2021
PAN:ACIPN3011C
Contact Address:Ojes, 49/A, C Lane, Ragvilas Society, Koregaon Park, Pune – 411001.
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