Samantha Shaw

 Profile An enthusiastic worker seeking to work in an esteemed organization to contribute my dynamic skills that I have amassed from previous job experiences within any job capacity. My leadership style emphasizes collaboration, communication, and a results-driven approach. Objective Dedicated and results-driven Sales Development Representative with 5 years of experience in providing exceptional service and support. Proven ability to resolve customer issues promptly and efficiently, ensuring customer satisfaction. Adept at handling high call volumes and navigating complex systems. Seeking to contribute my skills and enthusiasm to a dynamic customer service team. Education Bridgeport High School - Portmore, St Catherine:- Qualification High School Diploma: English Language, Food and Nutrition, Social Studies, Mathematics, Integrated Science Work Experience Centerfield, Jamaica Sales Leader-March 28, 22 - March 10,2024 Key responsibilities included; Training, coaching and development of agents to transition to production. Conducting daily huddle sessions to set individual and team goals and updating payroll hours. Managed a team of 15 customer support representatives, overseeing day-to-day operations and ensuring service excellence. Advantage Communication Team Leader-October 4th, 2017- September 1st2019 Key responsibilities included; coaching and development of agents to meet the key performance indicators (KPI’s) set by the company, documenting agents weekly and monthly performance and report daily team statistics to Operations manager. Certified Insite’s Managing Team Performance Specialty Course (May 2018). VXI Global, Jamaica Team Manager- July 18th, 2016- August 8th, 2017 Key Responsibilities included coaching and developing agents, driving performance to meet required key performance indicators (KPI’s) set by the organization, preparing payroll and sending daily reports to analyze performance of each agent. Pepsi Company Ltd. Promotional Representative- 2015 Market and sell products being promoted and keep records of sales. Awards -Certified Insite Managed Solution Course (Managing team performance)-2018 - Most Outstanding Manager for the month of March -Outstanding Achievement in Customer Satisfaction in promotion of Pepsi product- 2015 -1st Place, in Grade Award Certificate at Bridgeport High School for- -Student Track and Field Athlete Award,- -Honor Roll:- -1st Place Outstanding Achievement Certificate in Food and Nutrition Practical: -Caribbean Examinations Council (CXC) - 2009 - Featured in The Star for recognition for 1st Place in Food and Nutrition Practical -2009 - Featured on school's display board for 1st Place in Class Award - Technical Proficiency Computer/Information Technology MS Office (Word, Excel, PowerPoint, Access) and Social Media Management Skills Strong oral and written communication skills. The ability to analyze data and resolve problems. The ability to make sound decisions and to perform functions with minimal supervision. Exceptional presentation skills and the ability to assist associate level staff. Sound interpersonal skills and ability to interface with all levels of personnel effectively.