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Birmingham, Alabama 35244 ◆ - ◆-
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PROFILE SUMMARY
22 years experience as an Executive Assistant to President, Chairman, and/or CEO; able to work and
communicate with all echelon in an organization
12 years experience in project / process management, including procedures and practices
10 years experience in peer-based skills training and company-wide training on software applications
and procedure and/or policy revisions
Travel management and administration, including on site management of annual conference for over 400
delegates
Qualified typist (65 wpm), with knowledge of electronic/office automation systems and advanced
administrative applications (word processing, database, graphics, charts, reports)
Proven discretion and judgment in dealing with confidential business information
Creative and self-directed event coordinator creating strategic alliances with organizational leaders to
align with and support key business initiatives for on-time, under-budget event completion.
Organized and ambitious planner with expertise in managing costs and budgets.
Customer-oriented time manager and decisive leader.
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Microsoft Word, Excel, PowerPoint, Access,
Project, Outlook, Apollo,
Account management, Organizational
Administrative, Copiers
Photoshop, Presentations
Interpersonal communications
Presentation ability
Project Management
Schedule Management
Client service and support
Apollo, Project Management
Business systems, QuickBooks
Clients, Safety
Database, Spreadsheets
Vendor Relationship Management
Vendor And Contract Negotiations
Team Mentorship
Planning
Human resources
Meetings
Negotiations
Team support
Volunteer Management
Health, Hotel And Food Service Regulations
Team Leadership
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Project Coordinator/Executive Assistant, 01/2007 to 01/2014
Night Owls, Inc – Birmingham, AL
Managed all online communications for projects, including those from social media, email and website
sources.
Oversaw onboarding and mentorship, planned and executed meetings and developed project
documentation.
Developed executive presentations and reports to facilitate project evaluation and process improvement.
Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
Planned and arranged meetings with external organizations and individuals, enabling all parties to meet
and discuss project progress.
Coordinated with participating vendors during event planning.
Managed administrative logistics of events planning, including contract signing, fee collection, event
booking and event promotions.
Established QuickBooks accounting system to reflect accurate financial records.
Project Manager/Executive Assistant, 06/2004 to 02/2007
Pemco Aeroplex – Birmingham, AL
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and
memorandums for organizational support.
Organized weekly staff meetings and logged minutes for corporate records.
Offered office-wide software support and training, including troubleshooting issues and optimizing
usage.
Performed general office duties, including answering multi-line phone system, routing calls, delivering
messages to staff and greeting visitors.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation
and calendar maintenance.
Meeting Planner (remote contractor), 12/2000 to 06/2004
Kaiser Permanente – Pasadena, CA
Managed administrative logistics of events planning, including contract signing, fee collection, event
booking and event promotions.
Coordinated with participating vendors during event planning.
Established working relationships with clients by organizing various events.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation,
budget administration and rehearsal and day of event coordination.
Delivered smooth training execution by coordinating seminar functions, including site selection,
scheduling, marketing, reservations, materials, event management and follow-up.
Planned large-scale events such as trade shows, conferences, and meetings.
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and
booth functionality needs to meet demands.
Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
Interacted with vendors, contractors and professional services personnel to receive orders, direct
activities and communicate instructions.
Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate
successful trip.
Process Analyst/Executive Assistant, 10/1996 to 12/2000
The Oaks Group – Houston, TX
Performed general office duties, including answering multi-line phone system, routing calls, delivering
messages to staff and greeting visitors.
Composed internal memos and external correspondence for senior management and reviewed all
documentation to eliminate errors.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation
and calendar maintenance.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock
levels.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and
memorandums for organizational support.
Developed and updated spreadsheets and databases to track, analyze and report on performance and
sales data.
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Bachelor of Arts: Interdisciplinary Studies
Samford University - Birmingham, AL
Associate of Science: Business Administration
Jefferson State Community College - Birmingham, AL
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Samantha Brown.
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Prepared and proofread word processing documents, graphics presentations, spreadsheets Performed
administrative functions for unique labor management partnership representing 10 unions, 32 locals,
approximately 73,000 members and joint management partnership representatives - Built database of
coalition membership, training attendance and campaign participation - Established records management
system to correlate data Assisted field staff of 14 with general office work auxiliary to the national
campaigns Budget preparation, adherence and recommendations Screened incoming calls and visitors
and responded to questions / requests; forwarded to appropriate personnel, where appropriate Served on
various improvement committees, such as, Workplace Safety and Quality Assurance Audit Project
Management Developed project schedules, work plans, and engagement letters appropriate to the level
of the specific project(s) Created and maintained accounting systems, client / vendor databases Provided
Quality Assurance through anticipation of problems by observing symptoms and interrelationships
among/between risk areas Provided Root Cause Analysis for organizational problems by identifying the
possible contributing factors to organizational problem(s); established hypothesis as to possible reasons
for problem(s); gathered appropriate data elements required to validate/reject hypothesis; and interpreted
findings Managed organizational strategy including negotiations, service delivery and compliance Negotiated contract for a $50 million account and administered account management Formulated and
implemented process controls, which increased productivity of administrative team by 50% and
streamlined business systems to its core processes
Human Resource Management Interviewed, hired, supervised and trained new associates; performed job
evaluations and terminations, where appropriate Duties included all aspects of human resources for new
and existing associates; including, orientation, benefits, and promotions Instructed new hires and
existing associates through scheduled training modules Meeting Management and Travel Coordination
Developed advanced negotiation skills to interface with clients and all levels of management Stimulated positive relationship with airline, hotel and car rental vendors, convention visitor bureaus,
destination management companies, marketing and advertising vendors, and after- market vendors
Managed client accounts and develop program budgeting and account reconciliation Coordinated
24-hour on-site staff for client meetings and incentives programs
