Samantha Ramson

 Qualifications October 2014 to September 2019 - Conduent Company Limited - Customer Service Representative - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customers complaint - selecting and explaining the best solution to solve the problem - expediting correction or adjustment and following up to ensure resolution January 2013 to February 2014 - Elephant Group Jamaica Limited Sales Associate/Sales consultant - Provide direct customer services by informing them of products and services - Cable service sales for multiple providers - Creating customer accounts - Make cold calls to prospective clients and in14form them about new products and deals - Explain products’ value and capabilities to customers August 2009 to April 2012 - University of the West Indies, Western Jamaica Campus (WJC) Administrative Assistant, Receptionist and Invigilator - Assist with verbal, phone and email inquiries - Maintain an organized office and reception area to ensure efficiency - Greet, direct and assist students and lecturers - Provide word-processing and clerical support December 2009 to January 2013 - Caribbean Producers Jamaica Ltd (CPJ) Brand Ambassador and Sales Representative - Marketing and sales of company products - Brand promotion to distributors and public - Identify sales opportunities and follow up for business development - Create and execute appropriate strategic plans to bring in more business - Meet individual and company sales targets - Promote new products to walk-in customers and record orders Education July 2012 - University of the West Indies Jamaica Bachelors Degree in Management Studies July 2006 - Montego Bay Community College Jamaica Diploma in Business Administration Skills - Sales (direct and retail) - Proficient in Microsoft Word, Excel & PowerPoint - Fundraising, Recruitment, Receptionist