Samantha Nyakambi

 Samantha Nyakambi South African Female: ID No- Cosmo City, Kya Sands-- OBJECTIVE Self-motivated, organized and results-driven Professional who possesses expert clerical, multilingual communication, and analytical skills and the ability to negotiate payment plans, reduce bad debt risk and decrease aged accounts receivable. Seeking a position that will benefit from employing a leader with a strong customer focus and proven ability to research and resolve complex problems as well as a track record of maintaining positive customer feedback by proper handling of all transactions in keeping with established procedures. COMPUTER SKILLS Ms Word Ms Excel Ms PowerPoint ERP Systems SAP AWD SAGE GoodX Internet Email LANGUAGE SKILLS English Zulu Sotho PERSONAL SKILLS Attention to Detail Analytical Thinking Ability to Work Under Pressure Communication Skills Decision Making Skills Deadline Driven Leadership Skills Organisational Skills Self Motivated Teamwork Time Management Systematic Interpersonal Skills Problem Solving TECHNICAL SKILLS Customer Service Invoicing Compliance Account Management Collaboration Account Receivables Reconciling Accounts Payable Collection Management Business Management Business Administration Client Centric Approach Stakeholder Relationship Development ACADEMIC EXPERIENCE ICM Certificate in Credit Management (Part 5), Compuscan Academy 2020 SAP End User Certificate (ERP Level 4), CIDA City Campus 2006 Comptia A+ and N+ Certificate, CIDA ICT Academy 2004 ICDL Computer Skills Certificate, CIDA ICT Academy 2004 Ms Office 2000, CIDA ICT Academy 2004 BBA, CIDA City Campus 2004 Diploma in Advanced Business Technology, PC Training and Business College 2002 National Senior Certificate, Langlaagte Technical High 2000 REFERENCES Jyoti Moodley | Team Leader | Silica | - Graeme Prinsloo | Credit Control Manager | Stanley Security Solutions | - Michael Kirk | Financial Director | ER Corporate/ Firstcare Solutions | - WORK HISTORY January 2021 to Present ER Consulting | First Care Solutions, Credit and Admin Manager Capture invoice submission delays remain below required level. Capture, remit, and load receipts at remote sites. Assist and ensure financial and business controls for revenue recognition, internal audit, and cash management is maintained. Ensure key controls are identified and correct. Train and enable team members to complete daily and weekly tasks and to meet month end deadlines. Ensure statistical data is correctly captured and readily available for executive management decisions. Meet with key stakeholders and related parties to enable more efficient processes. Support the system processes and infrastructure to limit downtime and ensure effectiveness. Develop and deploy key companies’ policies relating to business administration. Enable and embrace digitization within the group of companies and drive efficiencies using system tools. Deploy and support specific digitization projects according to defined deadlines. Prepare and analyze monthly reports for presentation to the operational and executive management. Adhere to annual budget for direct and overhead costs including department resources. Policy and procedure drafting, adherence, and maintenance. Oversee resource planning for the department. Manage the Administration Supervisors and their team members, including timekeeping, leave planning, performance measurement and reporting, performance appraisals and monthly payroll schedule. Ensure all counseling and disciplinary actions are documented and progressive and corrective action is monitored and enforced. Setup and attend monthly meetings with Junior Managers and team members. October 2018 to December 2020 ER Consulting | First Care Solutions, Credit Manager Oversee resource planning for Credit Control, WCA Credit Control and E-Channel Credit Control. Manage Department Supervisors. Performance management. Conduct key performance appraisals and internal training. Manage Bi-annual KPA’s. Ensure all counseling and disciplinary actions are documented and progressive and corrective action is monitored and enforced with the assistance of the Client Services Manager and Human Resources. Monitor daily, weekly and monthly processes and collections. Prepare monthly collection reports. Maintain and reduce debtors’ days and bad debts rates. Ensure debtors policy is maintained according to service level. Analyze current legislature and trends to ensure collections are done within the legislative guidelines and client specifications. Investigate more innovative ways to communicate with Debtors and collect outstanding funds. Oversee WCA Credit Control including Injury on Duty. Monitor daily, weekly, and monthly processes and collections with specific reference to outsourced third party roles and responsibilities. Prepare monthly collections reports per service centre and credit controller. Reduce WCA debtors and WCA bad debt rates. Monitor and implement new legislations regarding workmen's compensations. April 2010 to September 2018 ER Consulting, Credit Control Supervisor Oversee vacancy, redundancy and annual leave planning. Supervise daily and weekly tasks. Performance management. Conduct key performance appraisals. Provide weekly feedback. Manage internal training and bi-annual KPA’s. Resolve complex account queries. Communicate with customers regarding their account. Admit private patients and process administration levy. Process medical aid submissions and rejections. Make payment arrangements and resolve short payments. Check and sample batches and notes daily. Send reminder SMS. Prepare both credit control assistants twice monthly for processing. Check and sample credit control assistance batches and notes daily. Make telephonic contact with the debtor and request immediate payment. Deal with SMS account queries. Follow-up on SMS replies. Collate and check monthly handovers and ensure handovers are received by external debt collector. Correct incorrect billing. Capture last minute and unallocated receipts. Change status of account, partially and full handover. Collate and check monthly statement run numbers and ensure collection by outsourced folding and stamping companies. Print month end statements for all outstanding accounts per unit and forward it via email and post. Print final demands for accounts older than 90 days. Prepare weekly department reports Oversee user activity and department statistics. Compile Graphs and performance reports. Display documents at head office and electronically for easy reference. November 2009 to March 2010 ER Consulting, Credit Controller February 2007 to October 2009 Stanley Security Solutions, Credit Controller October 2006 to February 2007 Silica, Unit Trust Administrator