Samantha Mhlanga

SAMANTHA MHLANGA Result-oriented professional with a proven record of achievement in conceiving & implementing effective ideas; seeking to join a progressive organization that gives me an opportunity to develop the professional skills I have acquired. - Key Skills - Profile Summary Planning and coordination Office management Administration skills Reporting & Documentation Training & Development Programme Coordination Proficient with computers Team Building & Leadership Qualified holder of a BSc Psychology honours degree with over 10 years progressive experience in M & E, counselling, programme coordination, customer service and administrative duties that include office management, asset management, proposals, recording of all communication, preparation of reports, invoices, and quotations. • l have 10 years’ experience in workplace administration programs, project management, awareness’s, GBV programming, coordination of workshops, seminars and training courses and preparation of reports. • Knowledge: I have extensive knowledge in programme coordination and counselling in the NGO field. • Abilities and skills: The skills to work both independently and as part of a team. • A forward-thinking person with strong communication, analytical & organizational skills; well organized with a record that demonstrates self-motivation & creativity to achieve corporate goals. Education • GCE Advanced level- (3 subjects, English Literature, Geography and Divinity) • GCE Ordinary level- (9 subjects including Mathematics and English) • • • • Qualification Institution Years Degree Class : BSc Honor’s Degree in Psychology : Midlands State University : 2007 – 2011 : Upper Second Class (2.1) Soft Skills High analytical skills Planner Communicator Collaborator Motivator Work Experience Since 14th of February 2018 to 30th of September 2020 date: WISETECH COLLEGE (School Administrator/secretary) Roles & Responsibilities • • • • • • • • • • • • • • Opening and distributing school mail. Ordering office supplies and equipment. Distributing interoffice communications. Supervising administrative staff and dividing responsibilities to ensure great performance. Managing agendas/travel arrangements/appointments etc. for the upper management. Managing phone calls and correspondence (e-mail, letters, packages etc.). Supporting budgeting and bookkeeping procedures. Creating and updating records and databases with personnel, financial and other data. Tracking stocks of office supplies and placing orders when necessary. Submitting timely reports and prepare presentations/proposals as assigned. Assisting colleagues whenever necessary. Providing direct administrative and clerical support to the principal. Making monthly/quarterly ZIMRA and NASSA payments. Offering counselling to students and teaching and non-teaching staff when there was need. Since 1st September 2017 to 1st of February 2018: EQUALS as a SPM (Student Payment Management) Administrator fixed contract Roles & Responsibilities • • • • • • • • • • Answering Telephones and Appointment Setting. Billing and Bookkeeping of school fees payment plans. Calling Clients and Client Relations. Clerical. Customer Service. Greeting Visitors and Directing Clients. Document Management, Filing and Faxing. Legal Familiarity. Maintaining Office Records and Making Appointments. Office Administration, Management and Planning. Since 1st January 2015 to 31 January 2017: CONNECT ZIST (Zimbabwe. Institute of. Systemic. Therapy) as Resident Counselor on consultancy at Zimbabwe Platinum Mines Mining (Zimplats) Ngezi Roles & Responsibilities • • • • • • • • • • • • • • Customer service of all clients requesting to be attended at the head office. Responding to all GBV cases in the turf (Zimplats community) and also responsible for awareness and counselling of victims. Recording and managing all queries on the phone and verbal communication of clients at the mining site had. Provision of trauma counselling services to employee, contractors and their dependents. Responsible for all office administration. Marketing the services offered to all clients and communities through road shows and fun days. Conducting home visits and offering psychosocial support for injury on duty cases. Provision of psychosocial support to the chronic ill employees, contactors and dependants. Conducting hospital visits for psychosocial support for admitted injury on duty cases. Adherence counselling. Conducting focus group discussions and community outreaches. Assisting the Medical team in disaster management through provision of counselling. Compiling weekly and monthly reports. Creating specific awareness programs for the mine employees and dependents in the respective communities i.e., the turf community, community and the Norton community. Since 6TH January 2014 to 13th December 2014: Blooming Buddies Pre-school as Early childhood development teacher Roles & Responsibilities: • • • • • • • • • • Computer lessons. Customer service to all parents that had special needs for their children or focus areas. On going marketing of the pre-school to concerned parents on open days to the public. Administration of the pre –school. Co-ordinate end of month trips to places that can educate the children and at the same time be fun. Assess development with regards to each child. Daily lessons. Songs, circle time activities, group games learning activities, sensory ideas, craft ideas, cooking projects, physical activities. Circle time printable posters (57 total) in ten months. 15-25 printable worksheets each month (over 220 for the entire year). Since 1st January 2012 to 23 December 2013: Bophelo Baka Wellness Solutions, South Africa as Employee Assistance Programme (EAP) Coordinator Roles & Responsibilities: • Planning and coordinating Bophelo Baka Wellness Solutions programs (employee assistance programs) for tender clients. • Applying for tenders and marketing of all the services we offered through preparation of brochures, power point presentations and open days. • Co-ordinate workshops, seminars and training courses for employees on specific health topics (HIV, Trauma, Chronic illnesses, financial problems, Drug abuse Depression and any other employee problem addressed to Bophelo Baka Wellness Solutions. • Attending to employees’ needs and queries within the Kusile Mine workers for all 8 sites. • Co-ordination and facilitation of Kusile Mining progress reports with the HR manager. • Organizing on site visits and workshops with site managers and shop stewards so as to get to the mine workers before they go underground or start their shift. • Preparation of reports on workshops, training and also single reports for each employee’s l would have given counselling. I would also compile the reports written by other professionals’ other than myself (financial adviser, attorneys etc.), and also weekly and monthly reports for each site. • Taking part in the identification of training needs for Kusile Mining sites. • Carrying out all Bophelo Baka Wellness Solutions administrative duties that included office management, asset management, recording of all communication to and from the Kusile Mining Head Office, preparation of tender documents, invoices, quotations, proposals responding to all email communications from sites, booking of rehab facilities and booking employees for detoxing in preparation for drug rehabilitation. Since 5 January 2010 to 21 December 2010: Zimbabwe AIDS Network as Assistant Provincial Coordinator (STUDENT ON ATTACHMENT YEAR) Roles & Responsibilities: • • • • • • Assisting in planning and coordinating ZAN’s activities at a provincial level. Assisting co-ordinate workshops, seminars and training courses for member organizations. Attending to clients’ needs and queries within the provincial office. Assisting in the co-ordination and facilitation of provincial network activities such as provincial meetings, workshops and other events such as exchange visits or tours. Assisting in organizing provincial workshops in liaison with the PLC and local leadership. Assisting in the preparation of reports on activities undertaken in the province. These reports include workshop reports, activity reports and weekly and monthly reports. • • Taking part in the identification of training needs for members in the provinces. Carrying out all provincial administrative duties that include office management, asset management, recording of all communication to and from the Head Office and other stakeholders. References Blessing Shirichena Supervisory Executive Specialist USAID/Zimbabwe 1 Pascoe Avenue Belgravia,Harare Tel: - /252401EXT210 Mobile: - /- Email-The Provincial Level Coordinator Obert Manyeza Zimbabwe AIDS Network 39 Campbell Road Cranborne, Harare Phone:- Email- Manager Medical Services Dr Silence Gavi ZIMPLATS Makwiro road Selous, Zimbabwe Tel: +263 - Cell: - Email:-Customer Relationship officer Olivia Tsikayi EQUALS 1st Floor Zimplow House Northend Close Borrowdale , Harare Tel:-/- Email:- Keitumetsi Mahaso School Burser Wisetech college 11A Wretham Road Mt Pleasant,Harare Phone:- Email:- IT Skills • I am proficient with computers as I have more than 12 years’ experience using Microsoft Word, Excel, Power point, databases, email and the internet.