Samantha Melville

With a diverse background in administration, property management, and customer service, I excel in various professional environments. My journey began in 2014 as a Customer Service Representative at Mini Shak USA, where I honed my abilities in selling products, handling customer inquiries, and performing administrative tasks. This role laid the foundation for my dedication to high customer service standards and effective communication.

Transitioning to IQOR Trinidad in 2017 and 2022, I served as a Sales & Service Telecommunications Agent. Here, I managed high volumes of calls, screened emails, and resolved customer issues. My proficiency in using CRM systems to document call notes and reports further refined my administrative skills. I developed strong problem-solving abilities and attention to detail, ensuring customer confidentiality and satisfaction.

From 2018 to 2021, I was a Supervisor’s Assistant for the CAPE May/June Examinations at the Ministry of Education, Trinidad & Tobago. I managed filing systems, performed clerical duties, and maintained supply inventories, enhancing my organizational skills and ability to perform under pressure.

As a Property Owner since 2016, I have comprehensive experience in property management, preparing and managing budgets, maintaining records, handling tenant relations, and overseeing lease agreements. This position strengthened my proficiency in Microsoft Office and my ability to manage financial records efficiently.

At Valenta Caribbean Ltd., I worked as a Virtual Assistant from September 2022 to November 2023, taking on responsibilities as an Assistant Property Manager and Reporting Manager. I managed correspondences, data entry, and scheduling for over 300 residential and commercial tenants. My role involved daily communication with tenants, vendors, and companies, ensuring smooth operations and resolving issues promptly. I organized team-building activities, approved leave and timesheet requests, and assisted staff with tasks following company guidelines and procedures.

Academically, I hold an Associate's Degree in Paralegal Studies from the University of the West Indies, where I completed coursework in business communication, law office management, legal research and writing, and various aspects of criminal and civil law. Additionally, I hold a Certificate in Paralegal Studies from the School of Practical Accounting and have completed coursework in law through K. Beckles & Associates Law Tutors.

In summary, my extensive experience in customer service, administration, and property management, combined with my solid educational background, equips me to handle diverse and challenging roles with efficiency and professionalism.