Samantha Jo Crooks

Samantha Jo Crooks Executive Assistant & Operations Specialist Email:-| Phone: - Professional Summary Proactive and highly organized Executive Assistant with years of experience supporting Executives in fastpaced, high-growth environments. Skilled in managing complex calendars, prioritizing communications, coordinating cross-functional workflows, and maintaining operational clarity. Experienced in digital marketing and remote environments. I improve efficiency, streamline processes, and execute high-stakes tasks without oversight. Adept at handling sensitive, high level administrative responsibilities while ensuring nothing falls through the cracks and maintaining confidentiality. Core Skills  Executive Calendar & Inbox Management  Travel Planning & Event Coordination  Operational & Financial Support (Vendor Payments, Contracts)  CRM & Workflow Management (Salesforce, HubSpot)  Project Coordination & Process Optimization  Cross-Timezone Team Collaboration  Confidential Correspondence & Communications  Reporting & Data Summaries Professional Experience Karibbean Sail Shop n Pac LATAM – Executive Assistant 2023 – Present | Remote  Manage Executive’s calendar and communications, filtering priorities and ensuring follow-ups are executed promptly.  Prepare agendas, briefing materials, and operational summaries for meetings, improving efficiency by 30%.  Oversee confidential correspondence and sensitive documentation with discretion.  Streamline operational processes across multiple business functions and time zones, ensuring timely execution and clarity. Manulife Financial Canada – Policy Administrator / Insurance Services Coordinator 2024 (Contract) | Remote    Managed a portfolio of 40,000 client accounts, ensuring accurate financial and administrative records. Tracked payments, updated CRM systems, and coordinated cross-team communications. Resolved escalated issues independently, demonstrating judgment and proactive problemsolving under strict 48 hour SLAs. How to Manage A Small Law Firm USA– Operations Coordinator (Compliance & Tax Project) 2023 (Project) | Remote   Supported Lawyers with calendar management, project coordination, and email correspondence. Maintained organized documentation and workflows, improving efficiency by 25% and meeting compliance standards. Insure Wealth Group Canada – Executive Assistant & Case Coordinator-    Prepared meeting agendas and documentation, supporting decision-making. Collected and escalated high-priority cases, increasing follow-up rates by 20% while ensuring SLA compliance. Maintained reports and records across multiple projects, improving operational clarity and efficiency. Co-operators Canada – Investments & Insurance Administrative Assistant 2021  Managed CRM pipelines and scheduled high-priority meetings.  Coordinated internal teams to resolve client and operational issues, ensuring accurate and timely follow-ups. Gleaner Company Media Limited LATAM – Project Coordinator / Digital Marketing Executive- | Hybrid  Coordinated projects and client communications, negotiated contracts, and managed deadlines, increasing conversions by 33%.  Planned and executed campaigns, demonstrating strong organizational and strategic execution skills. Education Okanagan College, Canada – Diploma in Marketing -) See Why Learning – Life License Qualification Program (2022)