Samantha Jarrett

388 Amberly close, Portsmouth, Waterford P.O, St. Catherine Samantha Jarrett - - QUALIFICATION SUMMARY Quick Learner Proficient in the use of Microsoft Office Suite, particularly Excel, Word and PowerPoint. High level of self-motivation, determination and confidence in my abilities. Ability to work independently or as part of a team Volunteer Experience December 2011 Child Plus Learning Centre Jamaica (St. Catherine) Child Care Assistant - Aided the childcare worker in assistants with taking care of the babies and children at the day care centre. December 2010 Portmore Mall Pharmacy Jamaica (St. Catherine) Customer Service - Provide assistance to customers upon entering the pharmacy in terms of where to locate specific items for purchase or have their prescription filled. WORK EXPERIENCE October 2022 – February 2025 Care Solace U.S. (California) Remote Care Companion (Customer Service Representative) – Responsible for assisting clients with scheduling mental health appointments for the school districts. This consisted of making outbound calls to mental health providers that match the needs of the clients. Low Severity Quality Assurance Manager (QAM)- Conduct evaluations and audits for multiple teams ranging between 10-20 Care Companions on a weekly basis. High Severity Quality Assurance Manager (QAM) - Conduct evaluations and audits for the team assigned on a weekly basis. This consists of reviewing calls and work procedure to ensure that the protocol of the company is being followed and carried out by the Care Companions that handle a higher level of mental health care. June 2015 – October 2022 Sutherland Global Services Jamaica (Kingston) Amazon Seller Support Representative – Assist sellers on Amazon with their inventory, complaints and claims/disputes from customers. Provided detailed investigation upon reports filed by the customers for the sellers and also providing service to retail customers in terms of order and return issues that shop on Amazon.com. NordstromRack customer Service representative -Provide assistance to customers that shop on Nordstromrack and Hautelook as it relates to orders, returns and account related issues. Acted as a supervisor on 2 consecutive 3 month periods providing assistance to agents in terms of 388 Amberly close, Portsmouth, Waterford P.O, St. Catherine Samantha Jarrett - - performance, agent date report metrics and analysis of quality service being provided to the customers. Nordstrom Customer Care Lead (Supervisor). Assist customer service representatives with complicated customer related issues. Take escalation calls. Airbnb Customer Support (Supervisor Escalations) Assist both guests and host with high priority client related issues. February 2013 Fruit Joy Manufacturing Company L.T.D Jamaica (St. Catherine) Promotions Officer - Overseas production of label creation and assist manager with the planning of events from promotion of the products. EDUCATION Bars to Go September 2013 Food and Beverage Certificate September 2011 – July 2012 Merl Grove High Lower 6 Subjects English B Law Sociology Communication Grade 3 5 5 2 September 2006 – July 2011 Merl Grove High Subjects English A English B Mathematics Religious Studies Social Studies H&S Biology Food & Nutrition Grade- REFERENCES Can be provided upon request. Exam CAPE CAPE CAPE CAPE Exam CSEC CSEC CSEC CSEC CSEC CSEC CSEC