SAMANTHA DJAN
6 Oleander Street, East Legon, Accra
Email:-| Skype: Samantha.djan
PROFESSIONAL SUMMARY
A dynamic and self-motivated professional seeking to leverage my skills and grow my
career in a fast-growing company.
With over 2 years experience in virtual assistance and customer-facing roles for
multiple companies, I have built the ability to provide an outstanding service within any
environment and ensure I represent any company in a professional manner. Having
dealt with a broad range of customers across multiple sectors, I possess solid skills in
organization, problem-solving, teamwork and communication and am able to handle
complex situations whether over email, live chat or voice call.
KNOWLEDGE AND SKILLS
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Customer service (email, social media, and support systems like Zendesk).
Excellent communication skills focused on understanding customer needs and
developing resolutions.
Proven ability to grasp product knowledge to quickly address customer
questions and complaints.
Ability to work independently, meet deadlines and obtain results.
Detail oriented and flexible.
Experience with remote working tools (Google Suite, Skype, Trello, Slack etc).
PROFESSIONAL EXPERIENCE
AmaZix ( Nov 2017 - Present )
COMMUNITY MANAGER/SUPPORT REPRESENTATIVE (REMOTE)
● Respond to an average of 100 questions per shift via Telegram public
communities, private messaging and Zendesk.
● Moderate Telegram communities of multiple blockchain projects at various
stages of development.
● Reddit/Bitcointalk moderation.
● Reddit marketing.
EDGY LABS { Sep 2016 - Oct 2017 }
MARKETING ASSISTANT AND EMAIL SUPPORT (REMOTE)
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Assisting in creating marketing campaigns.
Managing social media profiles.
Responding to email queries.
Content marketing.
Livecoding.tv { Feb 2015 – Aug 2016 }
VIRTUAL ASSISTANT AND SUPPORT REPRESENTATIVE (REMOTE)
● Live chat support in livestreams.
● Voice call support over Skype.
● FAQ content creation for support pages.
● General administrative work.
EDUCATION
2010 – 2014
Garden City University
Bachelor of Science
Nursing
REFERENCES AVAILABLE ON REQUEST
