Samali Bertrand Ndikaka

Hello! I am Bertrand, A customer service specialist with 6years of working experience in Telesales, Data Entry , Live chat support. I am a Professional Translator and live chat interpreter (French English) cold call, ticket management, live chat support, Web onboarding. I'm a bilingual person with excellent writing and verbal skills in English and French Base in the economic capital of Cameroon -Douala .I am also a Bilingual recruiter as I have worked as a virtual support agent as a French language recruiter. Devoted and fast learner Able to adapt to work changes. I Support customers by providing helpful information, answering questions, and responding to complaints promptly and objectively. I have Good inbound and outbound sales skills and strong marketing language power capable enough to draw interest in products and projects offered to leads. My email handling is of excellent quality. As a Web Researcher and Data Entry specialist, I have excellent attention to detail, and I can understand and follow instructions very well. I have in the past worked as an Onboarding agent on a project ( saas ). I was responsible for onboarding new clients in video calls via Google meet and zoom, giving explanations about the software products the company provides for website reviews, and setting up appointments between technical support staff and clients as part of my responsibilities. I made inbound and outbound calls, and Clients were both French and English speakers. I am confident enough and technically prepared to onboard customers' via video calls in French and English. I enjoyed working on this project. I have worked for many respected clients doing Data Entry, Web Research, and Lead Generation. I have always made quality My top priority while also balancing a large quantity of work. services. Frequent with new technology changes and concerns with my professional growth. Using most of the popular software in the field, including Zendesk, Shopify, Intercom, social media (Facebook, Instagram, Pinterest, Twitter, LinkedIn), etc I can provide email, ticket service and chat support. Available to start immediately.