Sam Varughese

SAM VARUGHESE Bangalore, India |-| - LinkedIn: www.linkedin.com/in/sam-varughese SUMMARY IT Delivery Leader (PMP and a Certified Scrum Master) with 20+ years of global experience in IT software delivery and operations majorly across the financial services / Investment banking and Records / Information Management industry domains (Other domains Include, IT Infrastructure, Healthcare and Travel). Track record of setting up, scaling up and heading offshore PMOs in sync with organizational business goals and objectives. Skilled in end-to-end program/project management including estimation, designing solutions & support models, managing resources both onsite & offshore. Steer commercial discipline, client relationship management, value engineering, continuous process improvement, training and deployment, along with developing capability of professionally qualified team of Project and Program Managers across geographies. Drive global programs and projects from end-to-end, with focus on building corporate competencies and providing strategic direction. CORE SKILLS Delivery of complex projects & programmes (Agile, Waterfall & Hybrid), Transition Management, Setting up PMO, Project financials, People management of Program Directors, Program Managers and Project Managers, Manage large multi-cultural teams in global set-up, Project portfolio management, Senior Stakeholder Management (CXO Level), Vendor Management, Manage transformation programmes, Adept with different PM tools, Demand management, Enterprise Portfolio Tools    EXPERIENCE Dec 18 – Sep 19 Page 1 of 4 NextGen Healthcare Bangalore, India NextGen Healthcare is a leading healthcare solutions firm providing ambulatory and specialty practices to 90000+ physicians in the US Director (R&D) – IT Program Management Office ▪ Heading the End to End IT Program Management Office responsible for the delivery of multiple portfolio of products out of the Bangalore Development Centre managing a team of Program Directors, Program Managers, Sr PMs and PMs ▪ Research, identify, and implement appropriate project-management methodologies, policies, and procedures. ▪ Manage large scale programs (100+ FTE / $ 4M) delivering new software product solutions to customers ▪ Key Program Managed: o Adaptive Content Engine: Successfully Managed critical Program (Adaptive Content Engine - ACE) as a Program Director: Program Budget ($ 4 MM), Program Resources Managed - 100 (Dev, QA, BA, and Documentation Resources) - ACE is one of the key products of NextGen Healthcare's Enterprise portfolio of products and through this program we added new usability features as part of the clinical product workflows. The General Release (GR) was accomplished successfully on 30th of May '19. ▪ Serve as the primary escalation point for Program Directors, Program Managers and Project Managers. ▪ As the head of E2E PMO, monitor the overall progress of project portfolio comprising of multiple complex projects and programs. ▪ Ensure alignment between projects and existing business needs. ▪ Ensure adherence to project timelines, methods, and guidelines, and compliance with applicable laws and regulations. ▪ Evaluate and analyze completed projects to identify areas for methodological and procedural improvements. ▪ Direct the project reporting process, including the frequency and content of updates. ▪ Regularly communicate with program & project managers and other stakeholders to monitor project progress. ▪ Act as a senior point of contact or escalation for vendors, business partners, and other stakeholders. ▪ Strategic Planning and Relationship Management ▪ Identify and present improvements to project processes and efficiencies to the executive team. ▪ Develop and cultivate strong business relationships with end-users and other project stakeholders. Page 2 of 4 | Resume of Sam Varughese ▪ Administer performance appraisals and provide mentoring and coaching to Operational Excellence team members. ▪ Support professional development and ensure the availability of appropriate training and development opportunities. ▪ Participate in the recruitment and selection process. ▪ Oversee the training of new hires. ▪ Communicate vision, collect requirements, plan and lead team in the continuous improvement of R&D intranets, communications tools and enterprise PM tools Jun 15 – Nov 18 IRON MOUNTAIN SERVICES PVT LTD Bangalore, India Iron Mountain Incorporated (NYSE: IRM) is a $ 4 Billion Global Leader in Records & Information Management, storing, protecting and managing, information and assets of over 95% of Fortune 1000 firms. Global Program Manager / Head – PMO Heading end-to-end responsibilities for global IT programs and projects out of Global Delivery Center (GDC), Bangalore with a cross-functional matrix reporting team of 40-50 (direct and dotted line). Accountable for strategy planning, project management and delivery, process/technology improvements, cost optimization, stakeholder and team management. Reporting to Vice President – PMO and VMO. Strategic Role ▪ Member of Executive Decision Making team involved in formulating GDC related strategies and action plans in alignment with the overall corporate vision and goals Global Program Management and Delivery ▪ Turned around and scaled up the performance of select large strategic IT infrastructure project facing challenges such as lack of clarity, visibility, and operating in “red”, this project being the critical $ 2.5 M Boeing Infrastructure project within the aggressive timelines as defined; set up 3 new imaging centers in USA: o Resolved challenges with respect to resource acquisition/availability and scope commitment amongst others ▪ Program managed the USD 2 MM Russia Data Center Migration program and the USD 1.5 MM ETL Replatform program successfully within specified timelines and budget ▪ Successfully managed implementation of USD 0.5 MM Salesforce Partner Community, an important online CRM tool for Iron Mountain to sell its Iron Cloud Backup Solutions through Channel Partners PMO Excellence ▪ Joined the organization with mandate of building up and scaling up the offshore PMO from scratch: o Defined the PMO’s operational and strategic framework including the project management methodologies, processes and systems o Developed the offshore PMO / GDC for delivering projects within the Records/Document Management Solutions (DMS), IT infrastructure, Business Intelligence and Business Process Management portfolios driving traction of over $ 8-10 MM o Recruited and managed a PM / BA resource pool of 10 resources ▪ Aligned global processes with the offshore program team requirements; coordinated with senior leadership teams and obtained requisite buy-ins/approvals ▪ Created project management career framework for resources; ▪ Served as Project Intake Process Owner for the entire portfolio; executed due diligence in coordination with Enterprise Architecture, Global Information Security, Legal, IT Infra and others ▪ Helmed role of Global Lead for Stage Gate Reviews for various integration and transformation projects People Management ▪ Line Management of Sr Project Managers, Project Managers, Business Analysts and Project Analysts; bridged the gap between performance and skill sets ▪ Liaised and coordinated with internal and external stakeholders on regional and global levels to ensure seamless project execution and delivery Transition Management ▪ In the shared services outsourcing between Iron Mountain and HCL, managed transition of projects in the overall IT portfolio Page 3 of 4 | Resume of Sam Varughese May 14 – May 15 PM QUOTIENT Bangalore, India Founding Partner ▪ Started the entrepreneurial venture in the education space aimed at providing training consultancy on global program/projects to the professional student community ▪ Created trademark service, PMQ-NICHE™; developed and offered range of customized PM training bouquet May 13 – Mar 14 CAPCO TECHNOLOGIES Bangalore, India Head – Central PMO ▪ Headed the offshore PMO for client, Morgan Stanley, which was a USD 270-300 MM contract spread across 5 years; ownership included change management and PMO governance PMO Set-up, Transition Management and People Management ▪ Led the design, development and roll-out of the pioneering initiative, Chain Sourcing; drove the PMO design strategy and created the target operating model as Global PMO Architect ▪ Created an efficient end-stage divisional PMO for 4 BUs – Derivatives Product Group, Shared Services Business Operations, Operational Risk & Compliance & Client Processing Group: ▪ Built and managed the offshore PMO team composed of 12 Managers and Senior Project Analysts ▪ Successfully transitioned PMO support for 2 Business Units out of the 4 BUs from New York to Bangalore ▪ Defined the key PMO services and SLAs in coordination with the stakeholders; implemented standard project reporting processes across silos May 12 – May 13 FRANKLIN TEMPLETON INVESTMENTS Chennai, India Senior Manager ▪ SPOC (Single Point of Contact) for large scale, complex projects and programs ranging between USD 1 MM and USD 20 MM ▪ Ensured all projects and programs are delivered as per defined timelines, budget, quality, scope and stakeholder expectations $ 24 MM ITSS Program (Delivery Management, Transition Management) ▪ Stream Lead for the Major Stream – Data Conversion Cleansing and Readiness of the $ 24 MM ITSS (International Transfer Agency Systems Solution) program involving conversion of 300+ million data from TITAN to Riva ▪ Led a team of 25+ resources globally for a crucial business stream, Data Conversion Cleansing and Readiness ▪ Transition Management towards steady state operational support of the Riva application by offshore team Jan 12 – May 12 SOCIETE GENERALE Bangalore, India Head – Asia Pacific PMO (Set-up PMO, Transition Management & Governance) ▪ Headed project governance, communication and process development for IT Asia Pacific project portfolio of Corporate & Investment Banking Division worth EUR 14 MM ▪ Defined the PMO services and SLA/KPIs for the APAC region; transitioned select PMO services from Paris and Hong Kong to India ▪ Adopted and established industry best project management practices; implemented change management and release management methodologies and compliance norms Feb 10 – Jan 12 & Aug 06 – Jul 09 THOMSON REUTERS Bangalore, India Program & Project Manager ▪ Worked in two different stints with Thomson Reuters and successfully managed complex transformation and integration programs ▪ Delivered the Data Integration program within committed timeline and budget; managed 35+ resources globally and contributed in achieving headcount savings of USD 1 MM: o Led the complex integration involving migration of deals (Mergers & Acquisition and IPO) data from Reuters Database to Thomson Financials DB Page 4 of 4 | Resume of Sam Varughese ▪ Managed the NFI (NDA Feeds IDN) program encompassing a portfolio of projects; managed teams dispersed across geographies ▪ Led and managed a team of 20 resources for the Deals Strategic Data Interface Program: o Delivered premium Mergers & Acquisition, Public Equity Offering and Private Equity content to Thomson Reuters products ThomsonOne.com and more PREVIOUS EXPERIENCE Sep 09 – Dec 09 Jul 09 – Sep 09 Feb 04 – Aug 06 Sep 03 – Feb 04 Jan 00 – Sep 03 ANZ BANK IBM INDIA PVT LTD TRAVELPORT INTERGLOBE AIR TRANSPORT PVT LTD NATIONAL COMMISSION FOR MINORITIES Assoc Manager – PMO, Bangalore Project Manager, Bangalore Project Coordinator, New Delhi Executive Secretary, New Delhi Private Secretary, New Delhi EDUCATION 1994 - – 1994 MBA – Marketing B. Com FMS, India Guru Ghasidas University, India CERTIFICATIONS Project Management Professional (PMP) – PMI | Certified Scrum Master – Scrum Alliance | Planning & Managing Projects – ESI International, Singapore | Scrum Fundamentals Certified – Scrum Study TECHNICAL PROFICIENCIES PM Tools MS Project | Jira I HP PPM | QuickBase | Clarity | Rational Portfolio Management | Clarizen Methodologies Waterfall | Iterative | Agile – Scrum | Lean PERSONAL Date of Birth: US Visa Status: September 26, 1972 Holds B1/B2 Visa (Expiring in June 2023)