Sam Rosendo Fernandez

Sam Rosendo Fernandez Englewood, CO 80110 --Objective: To provide the company and customers with exceptional effort, attention to detail and a great willingness to achieve in all aspects of the business. Highlights    Troubleshooting proficiency Exceptional telephone etiquette Award-winning customer service    MS Office proficiency Windows XP/Vista/7/8/Oracle Microsoft Outlook Experience Keysight Technologies, Inc. April 2015 – Present Englewood, CO Quote Specialist / Advanced Quotes Trainer / Mentor  Creating and processing sales quotations for our end customers, to include: US Military Forces, Federal Government entities, NASA, etc. via Oracle data-entry.  Completed quotations for the customer in a timely manner, resulting in Multi-Millions of dollars in sales per month.  Worked closely with outside Sales Agents and Internal Field Engineers to ensure quotations are accurate and specific to the customer’s needs.  Training and mentoring new hire Quote Specialists on discounts, price adjustments, Trade-In products and other quotation processes. IntelliSource January 2014 – April 2015 Englewood, CO First Contact Sales Specialist  Assisting customers in Order Placement, Product and Parts Quotes, Non-Technical Questions, and routing to requested departments  Trained new employees on processes and procedures for the last seven months  Took on a leadership role for First Contact Sales  Obtained the role of Champion of Technology for First Contact Sales and assisted employees with computer issues and setting up computers, Single Number Reach, and various programs. Denver Police Department/Traffic Operations Bureau November 2013 - January 2014 Denver, CO Photo Enforcement Agent  Enforced compliance with posted speed limits through setting up, monitoring and troubleshooting photo-radar equipment to ensure proper operations based on established guidelines. Nordstrom FSB October 2010 - November 2013 Englewood, CO Nordstrom Visa Exceptions Specialist January 2012 - November 2013  Investigating and processing Nordstrom Visa disputes and Fraud disputes.  Adhering to all policies and procedures of the Visa Dispute Resolution Process.  Assisting and educating customers on the Visa Dispute Resolution process. Customer Service Specialist October 2011 - January 2012  Assisted customers with on-line credit card account access issues.  Process change in credit account responsibility.  Process and explain certain letters that customers receive. Customer Service Representative October 2010 - October 2011  Answered inbound and outbound customer and store calls regarding issues with Nordstrom credit cards and newcredit card applications.  Processed credit product changes.  Reading and interpreting credit bureau reports.  Achieved 100%+ on call evaluations since February 2011. Keypoint Government Solutions/Formerly: Kroll Government Services July 2006 - January 2010 Case Manager February 2009 - January 2010  Managed a total of eleven Field Agents and staff.  Edited and approved application reports for client utilization.  Utilized interpersonal communication, writing, editing, and management skills; significantly enhancing on-time delivery performance and increased incentive percentages. Investigative Analyst January 2007 - February 2009  Generated, edited and reviewed application reports for revisions and replacement.  Utilized interpersonal communication, writing, and editing skills, significantly enhancing on-time delivery performance and increased incentive percentages.  Increased client, management, and compatriot moral by maintaining high productivity, expeditious turnover rate of cases, and low case load. Investigative Assistant July 2006 - January 2007  Pre- analyzed, assigned, and followed-up on Police record checks regarding applicants.  Worked with Law Enforcement agencies, significantly enhancing case on-time delivery.  Gained solid working knowledge of team building and group cohesion under stressful situations.  Assisted in reducing a 180 application case load to a 0 case load in approximately 6 weeks. Education AIMS Community College GED Greeley, CO Additional Information: I love the outdoors; fishing, hiking, or camping. I also enjoy working with computer and network hardware as well as exploring the latest software. References are available upon request.