SAM-PHILLIP RIVERS | LSSGB | PAL-I
Seattle WA 98144
LinkedIn
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OBJECTIVE
Strategic and results-driven professional passionate about enhancing employee experience
through innovative, people-centric processes. Certified in Lean Six Sigma and Agile Leadership, I
specialize in designing and implementing workflows that improve engagement, streamline HR
operations, and align with organizational objectives. With expertise in cross-functional
collaboration, process improvement, and HR technology, I drive initiatives that foster a culture of
continuous improvement and employee satisfaction.
KEY HIGHLIGHTS FOR PEOPLE OPERATIONS
✔ Operated in the professional services sector, supporting business operations and HR initiatives
aligned with industry-specific needs.
✔ Experience designing HR policies and processes that align with employee needs and
business goals.
✔ Strong background in employee feedback analysis to drive continuous improvement.
✔ Utilized Workday, Paycor, and MS 365 applications to manage core HR processes and led or
supported implementations and migrations of systems such as ATS/LMS/HRIS as well as
employee engagement tools to improve workflow efficiency and data integrity.
✔ Passion for creating inclusive, efficient, and engaging workplaces through data-driven
decision-making.
WORK EXPERIENCE
People Operations Specialist
03/2023 – 01/2025
FarWell Project Advisors LLC, Madison WI (Remote)
• Led cross-functional business system migrations and updates to enhance operational
efficiency and alignment with business goals.
• Developed and optimized policies for asynchronous and remote work, improving employee
productivity and reducing inefficiencies, reducing new hire equipment costs by $200 per
employee.
• Led the design and implementation of employee engagement and onboarding
enhancements, ensuring a smooth and scalable employee experience.
• Implemented and streamlined an LMS, creating scalable onboarding and training programs
to improve knowledge-sharing and retention.
• Managed the ATS implementation and data migration, improving recruitment and hiring
workflows to create a more seamless candidate-to-employee transition.
• Developed and conducted training for hiring managers and employees on HR systems and
processes, ensuring a user-friendly experience.
• Partnered with HR to redefine and design the Employee Experience Guidebook, aligning
policies with company values and employee needs.
• Established feedback loops through surveys to measure employee engagement, using
data-driven insights to drive continuous improvements.
• Oversaw IT vendor management and cybersecurity risk assessments to ensure employees
had secure, seamless access to workplace tools.
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Created an end-of-life equipment donation program, partnering with Tequity and Cascade
to support sustainability and corporate social responsibility initiatives.
Identified, proposed, and implemented operational efficiencies, resulting in improved
productivity and cost savings across departments at an average of 8%.
Candidate Experience Specialist
07/2022 – 03/2023
FarWell Project Advisors LLC, Madison WI (Remote)
• Championed candidate experience initiatives, improving satisfaction scores to 93% through
data-driven feedback loops and process optimization.
• Designed structured interview and hiring processes to enhance fairness, transparency, and
efficiency across teams.
• Coached hiring managers on employee experience principles, ensuring alignment between
recruitment, onboarding, and long-term engagement.
• Partnered with cross-functional teams to refine hiring manager training on best practices,
DEI considerations, and candidate engagement strategies.
Senior Recruiter
09/2018 – 07/2020 & 05/2021- 07/2022
Manpower-Group Solutions, Milwaukee WI (Hybrid)
• Led end-to-end recruitment while focusing on enhancing candidate experience and
employer brand strategies.
• Spearheaded workflow improvement initiatives, optimizing the hiring process for better
efficiency and employee retention.
• Managed an international team, fostering a culture of collaboration, engagement, and
professional development.
• Developed candidate-centric engagement strategies, ensuring high-touch experiences
from application to onboarding.
EDUCATION
Anne Frank Gymnasium, Halver Germany
2010 - 2013
Degree: Associate Degree Equivalent with two-year majors in German and English Language
CERTIFICATION
Lean Six Sigma Green Belt (LSSGB) 2024
Council for Six Sigma Certification
Professional Agile Leader (PAL-I) 2024
Scrum.org
SKILLS
Lean Six Sigma Green Belt, Agile Leadership, Qualtrics XM, Business Process Management,
Workflow Design, Change Management (Kaizen), Cross-Functional Collaboration, End-to-End
Process Implementation, Strategic Planning, Policy Development, Risk Assessment, Process
Mapping, Data Migration, Survey Development & Analysis, KPI Development, Stakeholder
Engagement, Performance Metrics Evaluation, Microsoft 365 (MS Forms, PowerPoint, Excel,
SharePoint, Teams), Google Suite, Process Street, LMS Implementation, ATS/HRIS (Workday,
Avature, Modern Hire, Success Factors), IT Vendor Management, Resource Allocation and Inventory
Tracking, Talent Acquisition, Training Development, Employee Onboarding, and Continuous
Experience Improvement.
Languages: German: Native Speaker, English: Fluent on Native Level.
