Sam Ken

I am a highly adaptable and detail-oriented professional with over eight years of experience spanning administrative support, customer service, content creation, and project coordination. My background demonstrates a consistent track record of providing excellent client-focused solutions, managing high volumes of tasks, and maintaining exceptional communication across diverse environments.

As a freelance writer and editor, I’ve successfully delivered a wide range of client projects—from academic research papers and business documentation to confidential immigration-related materials. This role sharpened my ability to deeply understand client needs, conduct in-depth research, and communicate complex information in a clear, empathetic, and timely manner—skills that are directly applicable to delivering outstanding customer support.

My administrative roles have further equipped me with strong interpersonal and organizational capabilities. I worked extensively as an Administrative Assistant and Course Facilitator in an educational setting, where I handled admissions, managed course schedules, maintained detailed records, and resolved issues by acting as the first point of contact for both staff and students. My ability to build rapport, explain processes, and troubleshoot problems helped enhance satisfaction and streamline operations.

During my time as a Team Lead with a publishing outfit, I oversaw editorial workflows and coordinated with remote teams. I managed customer communications, responded to feedback, provided product support (including formatting and editorial assistance), and ensured project deadlines were met. I consistently used email, phone, and collaboration tools to maintain clear, respectful, and prompt communication—skills essential to customer support and stakeholder management.

In addition to my core work experience, I’ve undertaken professional training in Google Data Analytics, Business Process Management, and Strategic Planning. These have strengthened my analytical mindset and equipped me to provide data-informed support, solve client issues efficiently, and contribute to process improvement. I’m also proficient in digital tools including Microsoft Office, Google Workspace, and various collaborative platforms.

My greatest strengths lie in my calm and solution-oriented approach, my ability to listen and respond thoughtfully to customer concerns, and my commitment to delivering value in every interaction. I thrive in fast-paced environments, enjoy helping others, and am passionate about creating positive experiences—whether supporting a team, managing information, or assisting customers directly.