Sam Allen Salonga

As a graduate of Colegio de Dagupan with a degree in Information Technology, I have accumulated over 6 years of experience in customer service and technical support, specializing in problem-solving, communication, and data management. My experience at Exacot Philippines as a Technical Customer Support Representative has allowed me to develop expertise in Zendesk, troubleshooting VPN issues, and managing customer accounts through email and live chat. I’ve honed my ability to provide clear, professional support to ensure customer satisfaction in high-paced environments.

In addition to my technical background, I have developed a strong interest in Logistics Management and Freight Brokerage, having recently completed a Freight Dispatcher Training Course. This training provided me with a deeper understanding of freight operations, logistics workflows, and the vital role of accurate data entry and vendor communication in the supply chain. I am excited to bring my customer-focused and problem-solving skills to the logistics and freight industry, helping to streamline operations and enhance service delivery.

With a commitment to continuous improvement, I am eager to contribute to a dynamic team in the logistics and freight sectors, where I can leverage my skills to support operational excellence and drive customer satisfaction.