Salwa Haron

Experienced in successfully managing, mentoring, coaching and leading a call center team and Order Management team. Outstanding client engagement skills, and full understanding of the value of excellent customer experience. Possessing excellent communication skills means, able to relay clear and concise performance goals and expectations to staff and management teams.Ability to negotiate and persuade staff

directing them towards the company’s goals, in terms of mission and vision.

Skills and Matrix:

COPC Implementation Leader | Team Leadership | Customer Experience | Telecommunications

| Performance appraisal | Root Cause Analysis| Teamwork | CRM | Performance Management |

Business Analysis | Troubleshooting | Training | Strategic policies | Operations Management |

Soft Skills | Compliance | Communication | Time Management | Technical background | Sales |

Detail Oriented| Supply Chain| Logistics| Order Management Leader|

Familiar Software and Applications:

SAP

Siebel

Acsis

Engnera

Citrix

Quickbase

Configurator

Career Detail:

Raya Contact Center Operations Account Manager

Managing and supervising all the offshore customer services and Order

Management teams with their leaders along with the financial role with the Clients and Raya

upper management goals.