Salve Buenaflor

With over 8 years of professional experience, I have developed a strong background in Technical Support, Business Development, Customer Success Management, Billing, Executive Assistance, Property Management, and Database Administration. I am known for excelling in customer relations, consistently delivering optimal support and results for my clients. My passion for continuous learning and dedication to excellence motivate me to consistently go above and beyond in all my endeavors.

Summary of Skills and Experience:

• BPO Industry Expertise: Proficient in handling calls, live chat, and emails.

• Sales Experience: B2B and B2C sales, customer retention, and lead generation.

• Social Media Management: Proficient in managing LinkedIn, Twitter, Facebook, and Instagram.

• Communication Skills: Excellent verbal and written communication abilities.

• Typing Speed: 64 words per minute.

• Administrative Skills: Document processing, appointment setting, data entry, and property management.

Technical Proficiencies:

✓ Microsoft Office Applications: Expert

✓ Google Suite: Expert

✓ CRM Systems: Extensive knowledge and expertise to different CRMs

✓ Configuration Management: Proficient

Previous Roles:

Database Administrator:

‣ Managed and maintained database systems, ensuring data integrity, security, and availability.

‣ Performed regular backups, restorations, and disaster recovery operations.

‣ Optimized database performance and resolved any database-related issues.

‣ Worked with various database management systems and ensured compliance with data regulations.

Customer Success Manager:

‣ Acted as the primary point of contact for clients, ensuring their satisfaction and success with the company's products or services.

‣ Onboarded new clients, providing training and support to help them achieve their goals.

‣ Monitored client health metrics and implemented strategies to improve retention and reduce churn.

‣ Collaborated with internal teams to address customer needs and feedback.

Sales Development Representative:

‣ Conducted market research to identify potential leads and target customers.

‣ Reached out to prospects via calls, emails, and social media to generate interest in the company's offerings.

‣ Qualified leads and set up meetings or demos for the sales team.

‣ Maintained detailed records of interactions and follow-ups in the CRM system.

Executive Assistant:

‣ Provided high-level administrative support to executives, including managing schedules, correspondence, and travel arrangements.

‣ Coordinated meetings, conferences, and events, ensuring all logistics were handled efficiently.

‣ Prepared reports, presentations, and other documents as needed.

‣ Acted as a liaison between executives and internal/external stakeholders.

Property Manager:

‣ Oversaw the daily operations of residential and commercial properties, ensuring they were well-maintained and compliant with regulations.

‣ Managed tenant relations, including lease agreements, rent collection, and addressing tenant concerns or complaints.

‣ Coordinated maintenance and repairs, working with contractors and vendors to ensure timely and cost-effective solutions.

‣ Prepared and managed budgets, financial reports, and property-related documentation.

‣ Implemented marketing strategies to attract and retain tenants, reducing vacancy rates.

‣ Coordinated property inspections to ensure safety, functionality, and aesthetic standards were met.

I am a fast learner individual, hard-working, and meticulous in my work. My dedication to detail and commitment to excellence ensures that I consistently deliver top-quality results. I am committed to leveraging my diverse skill set and experience to contribute effectively to any team or project.