Salvation Chidiebube Odika

ODIKA SALVATION CHIDIEBUBE -https://www.linkedin.com/in/salvation-odika-66ba22235/- Enugu | Nigeria CUSTOMER SERVICE SUPPORT EXPERIENCE SKILLS May 2022 – March 2024 Spc Universe, Remote Customer Service Representative      Resolved customer complaints and issues promptly and effectively, resulting in 30% increase in customer satisfaction ratings. Responded to an average of 20+ customer inquiries per day via phone, Chat and email, demonstrating excellent communication and problem-solving skills. Achieved a 70% customer retention rate through exceptional service and personalized assistance. Collaborated with teams to address customer concerns, ensuring timely resolution and a seamless customer experience. Scheduled meetings to ensure customers satisfaction. Geeworld Enterprise, Enugu November 2019 – April 2022              Microsoft Office Customer Experience Customer Inquiries CRM software Customer Relationship Management Complaint Resolution communication Active listening Leadership Problem solving Empathy Research Translation/Interpreting Customer Service Representative     Oversaw and managed customer relations activities, ensuring optimal satisfaction and retention rates. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered customer telephone calls promptly to avoid on-hold wait times. Resolved customer complaints and issues promptly and effectively, resulting in a30% increase in customer satisfaction ratings. CERTIFICATIONS Virtual assistant Training, ALX Africa. 2022 Customer service essential, Cousera. 2023 EDUCATION Enugu State University of Science And Technology Bachelors of Science, Computer science. INTEREST Nature and wildlife conservation Traveling Volunteering LANGUAGES October 2022 Reading Documenting English Near Native Igbo Native