Salvacion Matalote

SALVACION S. MATALOTE VIRTUAL ASSISTANT Ayala Access Road, Mabolo, Cebu City 6000 --https://www.linkedin.com/in/kay-matalote/ WORK EXPERIENCE PROFILE ADVISOR II June 2018 to July 2021 Company: Concentrix (QuickBooks Desktop and QuickBooks Online Account) Tasks: Assisting clients on how to use the program, online banking, reconciliation, invoicing, payroll, billing, merchant services, technical support, filing forms through chat and phone. CUSTOMER SERVICE April 2016 to May 2018 Company: Teletech (Best Buy Account) Tasks: Assisting customers in placing orders, price matches, product specifications, cart and checkout, and postpurchase order. Hard-working and self-motivated with over five years of experience in business process outsourcing. My goal is to provide exceptional service and be able to focus on work without the need for supervision. SKILSS Adaptability Attention to detail Teamwork Communication Customer service Data Entry ACHIEVEMENTS Top Payments Specialis for the Month of December 2019 and February 2020 Chat Agent Top Performer In Recognition of Outstanding Multitasking Problem-solving Time management TOOLS QA Performance for the Month of May 2017 Google Sheets and Google Docs EDUCATION Emailing System: Slack, Outlook, and Gmail - Western Mindanao Foundation College Dona Connect Vicenta Building, Gov Lim Avenue, Zamboanga City, Zamboanga Del Sur Graduated: March 2013 (Associate College- Zamboanga City High School (Main) Graduated: March 2006 (Secondary Education) Microsoft Excel and Microsoft Word VoIP/Softphone: Avaya and Amazon Ecommerce website: Best Buy, Walmart, Amazon, Alibaba, and eBay Social media: Facebook, Instagram, Twitter, and Linkin Canva and Adobe Helium 10 and Amazon Seller