Salsabiila Arri

SALSABIILA QUROTU AINI ARRI-| - | linkedin.com/in/ salsabiilaqurotuaini SUMMARY Business Administration graduate with a GPA of 3.93/4.0 and experience as a Customer Service Officer and Administrative Staff at a law firm in Penang, Malaysia. Completed relevant coursework, including Principles & Strategic Management, Macro and Microeconomics, Marketing, Human Resource Management, Organizational Behavior, Research Methodology, and Computer Applications in Business. Possesses strong analytical and organizational skills with proficiency in English, Malay, and Indonesian for both verbal and written communication. EDUCATION BACKGROUND University College of Yayasan Pahang Pahang, Malaysia Bachelor of Business Administration Sept 2020 - Oct 2023 GPA: 3.93 / 4.00 Relevant Courses: Principles of Management, Strategic Management, Principles of Microeconomics, Principles of Macroeconomic, Principles of Marketing, Human Resource Management, Management Information System, Organizational Behavior, Communication in Business, Computer Application in Business Achievement : Vice Chancellor's Award Semester 3 | Best Excellence Award of Business School of Asia, 2023 WORK EXPERIENCE RumaQuran Lampung,Indonesia Customer Service Officer (Online) Jan 2025 - Present Spearheaded fundraising initiatives by identifying and acquiring new donors to support organizational programs. Maintained relationships with existing donors, ensuring engagement through regular updates and personalized communication. Promoted RumaQuran programs to donors and provided detailed reports on fundraising achievements and impact outcomes. Khaw Cheow Poh and Associates Penang, Malaysia Administrative Staff Mar 2023 - Oct 2023 Successfully assisted in resolving over five cases per project (property sales and purchases, inheritance, and taxation) Served as a liaison between attorneys, clients, and stakeholders, facilitating professional communication via calls, emails, and forms of communication in both English and Malay. Managing filing systems (both physical and digital) to ensure seamless access to critical legal documents and information with high attention to detail. Managed attorneys' schedules, including appointments, court hearings, and deadlines, while coordinating meetings with clients, legal teams, and external parties to maintain workflow efficiency. PROJECT EXPERIENCE Pahang, Malaysia Research Methodoloy The effect of workplace discrimination on employee performance Collected and analyzed data using the Statistical Package for the Social Sciences (SPSS) to identify trends and relationships. Interpreted statistical results and compiled a comprehensive report detailing findings and actionable insights. Established the research objectives and formulated hypotheses to guide the study. VOLUNTEER EXPERIENCE Sahabat Difabel Lampung Lampung, Indonesia Volunteer Oct 2024 - Present Conducted weekend educational sessions for children with disabilities in Lampung, teaching Iqra, alphabets, and mathematics, while also guiding them in crafting activities to enhance their creativity and skills AIESEC Universitas Lampung Lampung, Indonesia Participant, Local Project (Focus on SDGs 4) Jan 2023 Developed and delivered comprehensive lesson plans and educational materials to 9th-grade students. Led interactive discussion sessions and facilitated group activities to enhance students' understanding and engagement. Conducted educational activities with children, focusing on English vocabulary related to fruits. Assisted in creative projects, including painting, to foster a dynamic and enjoyable learning environment. Dakwah Ummah Program Pahang, Malaysia Volunteer Oct 2022 A collaborative program between universities in Pahang and the Malaysian Relief Agency Facilitated educational and recreational activities for children aged 5-10 during a 3-day, 2-night program, enhancing their learning experience and social development. Organized impactful community events for the local village, including cultural performances, distribution of essential supplies, and communal meals, strengthening community bonds and addressing local needs. LEADERSHIP AND ORGANIZATION EXPERIENCE Kawan Bestari Indonesia Leader of Materials Division Sept 2024 - March 2024 Create and curate high-quality, engaging curriculum frameworks, lesson plans, and learning materials (for 6 classes, 4 different subjects in 3 different places) that meet organizational and student needs. Lead and manage project timelines and resource allocations for curriculum and material staff using Google Workspace. Monitor, evaluate, and analyze feedback from educators and learners to implement effective systems. Kautamaan Srikandi Indonesia Staff Human Resource Development Aug 2024 - Dec 2024 Conducting end-to-end employee recruitment process (screening CV, interview, exit interview) for project and partnership departments during two open recruitment cycles. Managed digital filing systems efficiently using Google Workspace tools (Drive, Spreadsheet, Slides, and Docs). Acted as the primary liaison with third parties and for People Engagement and Community initiatives through interactive social media platforms, emails, and WhatsApp. Conducted monthly staff performance evaluations, ensuring alignment with division-specific KPIs to enhance team productivity and accountability. Student Representative Council of UCYP Pahang, Malaysia Treasurer Mar 2022 -Mar 2023 Developed and implemented comprehensive financial plans for 10+ big & small events, ensuring accurate recording of all financial transactions, and successfully managed and executed events without budget shortfalls. Oversaw the work of multiple departments, ensuring seamless coordination and successful event execution, and assumed full responsibility for event success in the president's absence, demonstrating strong leadership, decisionmaking, and problem-solving skills. Collaborated with executives to identify goals, align expectations, and deliver high-quality events within allocated resources. PPI Malaysia Writer Malaysia Public Relations Sept 2021 - Sept 2022 Authored caption content and broadcasts on 3+ various topics every week, ensuring clear, engaging, and informative communication tailored to the target audience. Acted as a liaison, fostering collaborative communication between PPI writers and third parties, facilitating information exchange, coordinating schedules and preparations, and ensuring smooth communication during and after events. Public Discussions PPIM Malaysia Lead of Liaison Officers 2022 Successfully invited experts in the field of cybersecurity and arranged for the Ambassador of the Indonesian Embassy (KBRI) in Malaysia to deliver the opening remarks, and Adapted the event to two sessions due to high enthusiasm from participants. facilitated effective communication and collaboration between PPIM and external stakeholders by meticulously drafting and sending invitation letters for VIPs and distinguished guests. These invitations, sent via email, ensured clear and professional engagement with key external parties. ADDITIONAL INFORMATION Language: Bahasa Indonesia, Malay, English (IELTS : 7.0) Technical : Google Workspace (Drive, Spreadsheet, Slide, Doc), Online Interview, Microssoft office, Video Conferencing Platforms (Zoom, Google meet, Voov), Canva, CapCut, VN Other Skills: Data Management and Reporting, Data Entry, Attention to Detail, Multitasking, Programming Language (ctrl, HTML, spss) Document Management, Project Management, Training and Development, Communication Skills