Saloni Goel

Saloni Goel - - Delhi, IN salonigoel08 SUMMARY Operations Manager with expertise in optimizing processes, leading cross-functional teams, and enhancing client satisfaction. Skilled in data analysis (Excel, Data Studio) and improving service delivery. Strong communicator with a proven ability to build relationships, increase revenue, and drive operational efficiency. KEY SKILLS • Presentation • Problem-Solving • Collaboration • Adaptability • Communication • Attention to detail • Research TECHNICAL SKILLS Tools/Languages: Excel, Spreadsheets, SQL(Beginner), Data Studio, Tableau PROFESSIONAL EXPERIENCE DirectShifts | Remote, USA Jul '24 - Present Associate Manager • Collaborated with clients to design tailored credentialing workflows, enhancing process alignment and achieving a 95% satisfaction rate • Maintained strong client relationships through consistent follow-ups and personalized support, contributing to a 15% increase in client retention rates • Conducted credentialing workshops and training sessions for clients, boosting their understanding of compliance requirements and reducing errors in submissions by 30% • Implemented a credentialing audit system that improved compliance accuracy, reducing discrepancies by 20% and increasing client confidence Jul '23 - Jul '24 Credentialing Specialist • Effectively implemented and communicated daily workflow procedures to fellow team members, resulting in a 15% increase in productivity • Processed an average of 50 applications per month, ensuring timely approval for healthcare providers Seva at Home India Pvt. Ltd. | Gurugram, IN Sep '22 - Jul '23 Operations Manager • Streamlined the client onboarding process, reducing setup time by 30% and improving the overall client experience, contributing to a 15% increase in client satisfaction • Developed and implemented customer success strategies, leading to a 20% improvement in client retention and a stronger long-term partnership with key accounts Mar '22 - Sep '22 Operations Executive • Revamped key processes, slashing overall time by 20% and generating the revenue of Rs. 25 lakh in a quarter • Minimized operating expenses by 25% by optimizing vendor allocation and implementing a new operating strategy EDUCATION IIHMR, Jaipur | Jaipur, IN Jul '20 - Aug '22 MBA (Hospital & Health Management) Hindu Rao Hospital, GGSIPU | New Delhi, IN Aug '17 - Jul '20 Bachelor of Science in Medical Lab Technology CERTIFICATIONS • Meta - Databases for Back-end development • Six Sigma Training (Yellow Belt Certification) • MySQL Basics • Google Data Analytics - Professional Cert. INTERNSHIPS Apollo Hospitals | Hyderabad, IN May '21 - Jul '21 Intern - Operations Hindu Rao Hospital | Delhi, IN Aug '17 - Jul '20 Intern - Lab Technologist KEY PROJECTS Domain: Operations | Tech Stack: MS Excel, Data Studio & Data Analysis| Jul '22 • Objective: Study to see how preventive health checkups are assisitng in the early detection of Non-Communicable Illnesses Domain: Operations | Tech Stack: MS Excel, Google Dashboard & Data Analysis| Jul '21 • Objective: COVID-19 Vaccinations: Where we stand and the challenges ahead