OFOGBA SALOME
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PROFESSIONAL SUMMARY
Energetic and optimistic sales and customer service representative with over 3 years of professional
experience assisting customers in solving complex issues. Keen to support companies in becoming market
leaders through proven customer support skills. Helped reduce First Response time by 20% within the first
quarter of employment.
SKILLS AND CORE COMPETENCIES
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Customer/Client Relations
Customer Support
Email, chat and phone support
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Leadership skills
Team Building/Team player
Operations Management
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Multitasking
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Blue Devtech Solutions
Jan 2023- Date
Virtual Assistant to the CEO
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Inbox Management
Data Entry
Expense Tracking
Slide Creation
Calendar Management
Travel Planning
Project Management
Wakanow Travel Agency
Dec2021-Dec 2022
Call Center Agent/Customer Support
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Managing a large number of incoming calls.
Assisted customers get acquainted with new policies, and improved Generating sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Building sustainable relationships and trust with customers’ accounts through open and interactive communication.
Providing accurate, valid and complete information by using the right methods/tools.
Handling customer complaints and providing appropriate solutions and alternatives within the time limits and also following
up to ensure resolution.
Taking the extra mile to engage customers.
Maintained professionalism and calmness while talking to irate customers
Following up on communication procedures and guidelines
Oversaw the onboarding process of a new customer support agent.
Escalated relevant issues and enquiries and followed up for satisfactory resolution
St. Trinity Fashion House
August 2019 – November 2021
Admin/Stylist Assistant
• Answer and direct phone calls
• Handling administrative requests and queries.
• Organizing and scheduling appointments with admin software
• Planning meetings and taking detailed minutes
• Assist in the preparation of regularly scheduled reports
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Maintain contact lists of potential and existing customers
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Develops exclusive, creative, and unconventional designs.
Submit and reconcile expense reports
Order office supplies and research new deals and suppliers
Keeps track of current, developing, and changing regional and global trends in fashion and design.
Maintains a relationship with magazine publications, retailers, and wholesalers.
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Adapts to the client’s own interests in colour, style, and shape.
Coordinates shooting locations.
Facilitates any delivery of a design or product.
Develops new factors and objectives in accordance with market trends
ABIDAP Hotels & Suites
Customer Service Representative
2013 –2014
• Maintained an inventory of vacancies, reservations and room assignments.
• Demonstrated working knowledge of the reservations department. Took same-day reservations and future reservations when
necessary. Managed cancellation procedures.
• Completed daily checklist.
• Managed a comprehensive list of room locations, types of rooms available, and room rates.
• Registered arriving guests and assigned rooms.
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• Coordinated room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs,
early check-ins, special requests, and part-day rooms.
• Coordinated guest room maintenance work with the engineering and maintenance division.
• Used persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Reported any unusual occurrences or requests to the manager or assistant manager.
• Managed and resolved all guest complaints in a professional and courteous manner.
• Processed guest check-outs and handles monetary transactions.
• Maintained customers’ privacy.
SOLID COMMUNICATIONS LIMITED
Sales/Customer Service Representative
2011 – 2013.
• Maintained a high level of customer satisfaction through excellent phone and email services.
• Maintained the company’s Bookkeeping and Data Entry process.
• Balanced accounts for everyday business/transactions.
• Signing up new customers, and presenting relevant product/service Information.
• Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Presented, promoted and sold products/services using solid arguments to existing and prospective customers
• Established, developed and maintained positive business and customer relationships.
EDUCATION
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BSc in Marketing – Delta State University, Abraka.
Microsoft Office Specialist – Damat Computer College
PROFESSIONAL AFFILIATIONS/CERTIFICATIONS
Customer Service Specialist- Alison Online Educational Platform
Digital Witch Training Platform- Advanced IT/Customer Support, Lead Generation and Email Management
REFERENCES
Available on Request
2013 -
