Salome Mumbi Njogu

Salome Mumbi Njogu P.O. Box- Nairobi | Tel. - |- Professional profile I hold a diploma in Business Administration from Kenya Methodist University and a Diploma in Sales and Marketing from IBEA. I have extensive work experience in Organizational Effectiveness, Organizational Leadership, and Financial Management. In my professional and personal life, I do strive towards the achievement of these. Objectives Seeking a job position that allows me to progress my career while making a difference in the employer’s business Hobbies • • • • Swimming, keeping fit, and Traveling Participating in voluntary communal works Reading Meeting new people Attributes I am a results-oriented, proactive, resilient, accountable, and ethical team player. Passionate about customer service, team leadership, effective communication, and integrity especially at the workplace. Career Summary Office Administrator, Capital Airtime Ltd / Safaricom Dealer Duties / Responsibilities 2010 to date • Welcoming and directing clients old and new. • Doing sales presentations to clients about new products and services. • Coordinating training and placement of customer care staff. • Answering phone calls, resolving clients' complaints and concerns, and responding to emails. • Public relations • Data entry duties. Customer Service Executive, Cellular Service Logistics 2007 - 2010 Duties / Responsibilities • Handle customers' complaints, and inquiries via on-one interaction, telephone, and or text message. • Answering questions about the Company’s Products and Services. • Resolving and managing customers' complaints and issues as well as troubleshooting technical problems. • Delivering information about the Company’s offers. • Providing proactive customer outreach. • Process customers’ accounts and file documents. • Provide appropriate solutions and alternatives to customers within the time limit. • Follow up to ensure the resolution of the client's issues. • Collecting and analyzing customer feedback. • Processing orders and transactions. Trade Developer, Safaricom Kenya Limited 2004 - 2007 Duties / Responsibilities • I promoted the use and awareness of Safaricom products and services in dealer outlets • Tracking of Agent’s performance to ensure availability of float to consumers all the time • Manage stocks of our products in allocated outlets and ensure their availability both on the shelves and in outlet stores to avoid stock-outs • Engage in Mobile Money Agent training and awareness of Safaricom Mobile Money products and services. • Report on trade performance, training coverage, market activities, market intelligence, and Mobile Money float in the market amongst other reports • Give customer feedback regarding complaints or suggestions, and track the progress of the same to ensure customer satisfaction • Any other duties not necessarily mentioned that are in line with the position as a Trade Developer Saleslady, Unilever Kenya Limited Duties / Responsibilities 2000 - 2004 • Came up with plans for reaching prospects and converted them into customers • Generated leads, developed opportunities, and sold the company’s products, often hitting my targets • Excelled in managing the customer experience to improve satisfaction • Stimulate sales through discounts, giveaways, and POS displays • Introduce new products in the market • Enable consumer-brand connection and build lasting relationships • Generated leads, expanded opportunities, sold products, exceeded expectations • Met and exceeded sales goals. • Gave sales presentations to a range of prospective clients. • Coordinated sales efforts with marketing programs. • Visited potential clients to evaluate needs or promote products and services. • Answered client questions about credit terms, products, prices, and availability. Retail Sales Representative, East Africa Industries 1996 – 1998 Duties / Responsibilities Recruited to hasten the movement of the company’s products from the distributor to retailers through a variety of activities including van selling; • Movement of products from the distributor to the retailers • Availing all brands while ensuring the right brands in the right outlets • Assist retailers to improve the presentation and experience of the brand to the consumer • Ensure POS items supporting the right brands are in the right position to make the brand and brand messages visible where purchase decisions are made Education and Professional Training Diploma in Business Administration, Kenya Methodist University Diploma in Sales and Marketing Management, IABE KCSE at Mumbi Girls Secondary School, Muranga KCPE at Jogoo Road Primary School, Nairobi - In order to learn and develop the competencies needed for current and future roles, I have attended several workshops, seminars, and trainings organized by various organizations Reference • Paul Otieno General Manager Nairobi Garage Tel. - • Scolastica Achieng Accountant Capital Airtime/Cellular Service Logistics Tel:- • Ann Beatrice Wambui Embu Referral Hospital Tel. -