Salma Noelle Chikwana

SALMA CHIKWANA I am dedicated to leveraging technology to enhance operational efficiency and drive innovation. My focus is on integrating robust IT infrastructure and systems management to ensure seamless operations, improve security, and support business continuity. With a strong understanding of the critical intersection between IT and business, I am committed to creating efficient, scalable solutions that empower organizations to adapt and thrive in an ever-changing digital landscape. STRENGTHS AND EXPERTISE Teamwork Programming Languages: Time Management Appreciation of Microsoft Azure Python, SQL Active Directory Data Analysis & Visualization Website development Appreciation of Networking Database administration Effective Communication Critical Thinking PROFESSIONAL EXPERIENCE Zimworx (Virtual) IT Support Assistant October 2024 - Provided first-level remote technical support for company-issued computers, diagnosing and resolving common hardware and software issues. Assisted users with mobile device setup and support, including work email access, calendar synchronization, and secure authentication processes. Troubleshot workstation and peripheral setups such as docking stations, multiple monitors, keyboards, and pointing devices. Responded to incoming Tier 1 support requests via phone and remote tools, ensuring timely and effective resolution. Identified and resolved basic connectivity issues to maintain reliable access to internal systems and online resources. Guided non-technical users through device and software fixes with clear, step-by-step instructions over the phone. Delivered all technical support services in a fully remote environment while maintaining strong communication, efficiency, and data security standards. PROFESSIONAL EXPERIENCE ECOBANK ZIMBABWE Internship August 2022 - August 2023 Executed comprehensive software and hardware maintenance and upgrades to ensure seamless banking operations and compliance with industry standards. Delivered prompt and effective SysAid Helpdesk support, resolving technical issues and minimizing downtime for banking staff. -Optimized database performance and ensured data integrity by running and fine-tuning daily PL/SQL scripts, contributing to the reliability of banking transactions. Supported critical business processes by maintaining and enhancing SAP operations, ensuring efficient and accurate financial reporting. Collaborated within a cross-functional team to deliver robust technical solutions, aligning IT initiatives with banking objectives and enhancing overall system performance. Facilitated the end-to-end processing of consumer banking loans, ensuring accuracy, compliance, and timely approval within the bank's loan management system. Developed and implemented business strategies to drive growth, improve customer engagement, and optimize financial services within the bank. Provided exemplary customer service, addressing client inquiries and issues with professionalism and ensuring a positive banking experience. PROFESSIONAL EXPERIENCE GREENFUEL PVT LTD Internship May 2022 - July 2022 Assisted in the maintenance and monitoring of servers, networks, and storage systems. Provided technical support to staff, troubleshooting hardware and software issues. Helped configure and manage network devices (routers, switches, firewalls). Assisted in data backup and recovery efforts to ensure business continuity. Supported IT security policies, monitoring for breaches and managing antivirus/firewall configurations. Assisted in the installation and configuration of new hardware and peripherals. Created and updated IT documentation (network diagrams, system configurations). Assisted in software deployment and license management. Collaborated with senior IT staff on projects and participated in team meetings. Engaged in continuous learning through workshops, seminars, and training sessions. INTRESTS AND ACTIVITIES Actively involved in volunteering at children’s homes , where I help with tutoring, organizing donation drives, and running basic tech literacy sessions. I am passionate about creating a positive impact and empowering underprivileged children. Served as Secretary of the HIT AI Club, where I helped organize tech events, facilitate peer learning, and promote interest in AI and machine learning. I was also a member of HIT Enactus Club, working on tech-based solutions for social entrepreneurship. Passionate about using IT to drive positive change in communities, especially in education, health, and youth empowerment. Enjoy swimming and playing hockey, which helps me stay active and develop team spirit. An avid reader of novels and biographies, always eager to learn from different perspectives and expand my worldview. EDUCATION HARARE INSTITUTE OF TECHNOLOGY- Btech In Information Technology KYLE COLLEGE 3 Alevel Passes QUEEN ELIZABETH 10 O level Passes REFERENCES KMUJERI HEAD ASSET PRODUCTS ECOBANK ZIMBABWE MMWAKUTUYA CUSTOMER SERVICE OFFICER MR CHAPUTSIRA HIT SENIOR LECTURER