SALMA MOUSTAFA
Virtual Assistant
LANGUAGES
English (Fluent)
Arabic (Native)
EDUCATION
Bachelor's in Law
2019 – 2023
PROFILE
Experienced Virtual Assistant with 5+ years supporting leadership teams
and managing administrative operations remotely. Skilled in data
management, process documentation, and cross-functional
collaboration with proven ability to work independently.
Demonstrated success in research, reporting, and quickly mastering new
systems and industry requirements across marketing, tech, and
customer service sectors.
EMPLOYMENT
High School Diploma
SKILLS
Virtual Assistant
Omni Marketing
02/2023 – Present
Collaborate cross-functionally with leadership and tech to maintain
service quality and operational efficiency.
Create and maintain data sheets and databases, performing regular
data cleanup and organization.
Develop, update, and document standard operating procedures
(SOPs) to streamline workflows.
Monitor system performance, identify recurring issues, and provide
administrative support for product launches and email campaigns.
•
Data & Analysis
KPI dashboards, data reporting,
Excel & Google Sheets
•
•
Process & Documentation
SOP creation, QA feedback, bug
reporting, knowledge-base
content.
Productivity & Collaboration
Google Workspace, Microsoft
Office, Notion, Slack, ClickUp.
•
Virtual Assistant
TripWire
08/2022 – 02/2023
Conducted comprehensive data research and analysis for monthly
reports, improving accuracy and efficiency by 25%.
Prepared analytical reports on moderation statistics, performance
metrics, and operational outcomes.
Performed content moderation and quality control for user-submitted
materials including comments, photographs and videos.
•
Customer Experience
High-volume multichannel
support, empathetic
communication, escalation
management
Technical Support &
Troubleshooting
SaaS platforms, workflow errors,
integration issues, root-cause
analysis.
•
•
Customer Support Specialist
The Giving Movement
02/2022 – 07/2022
Coordinated with multiple departments to resolve customer concerns
and ensure timely problem resolution.
Maintained detailed records and documentation of customer
interactions and case resolutions.
Developed efficient workflows to handle complex customer requests
while maintaining service quality standards.
•
•
CRM & Platforms
HelpScout, Zendesk,
GoHighLevel CRM, Shopify,
Falcon (Brandwatch).
•
1/2
Performance Manager
Cricut
07/2021 – 01/2022
Tracked and analyzed performance data to identify process
bottlenecks and implement targeted solutions.
Trained and coached team members on best practices, procedures,
and performance optimization strategies.
•
•
Quality Assurance Analyst
Cricut
04/2021 – 07/2021
Analyzed quality and performance data to support operational
decision-making and process documentation.
Provided regular consultations to team members on quality metrics
and performance standards.
•
•
Customer Service Representative
Cricut
11/2020 – 04/2021
Maintained 95% customer satisfaction rating through proactive
problem-solving and solution-focused strategies.
Resolved complex product and service issues by analyzing problems
and implementing appropriate solutions.
•
•
Customer Service Representative
Vodafone UK
10/2019 – 06/2020
Provided comprehensive product and service information, including
technical demonstrations and troubleshooting.
Handled high-volume customer inquiries while maintaining quality
service standards.
Documented customer interactions and case details for operational
tracking and improvement.
•
•
•
2/2
