Salma Kerfal

Salma Kerfal, CSM Round Lake, Illinois |- |-| Linkedin Professional Summary: Versatile professional with a diverse background in project management, information systems, and data-driven process improvement. Skilled in coordinating cross-functional teams, managing complex projects, and leveraging data analytics to enhance operational efficiency. Experienced in developing comprehensive project plans, tracking key metrics, and preparing insightful status reports for stakeholders. Proficient in providing technical support, optimizing IT-related processes, and establishing centralized data repositories using platforms like SharePoint, JIRA, and JAMA. Adept at streamlining administrative workflows, managing expenses, and coordinating successful events and programs. Demonstrates a strong aptitude for data analysis, problem-solving, and driving data-informed decision-making. Education Arizona State University ​ Tempe, Arizona ​​ ​ Bachelor of Arts in Project Management and Organizational Leadership GPA: 4.0​ ​ Skills ​ ​ ​ ​ ​ ​ ​ Applications:​ ​ Google Suite, Microsoft Office, Canva, Photoshop, Zendesk, Notion, Smartsheet, Zoho ​ ​ Jama, Jira, Excel ​ MS SQL, Yardi ​ Databases:​ Power Skills:​ ​ Executive Support and Administration, Project Management, Calendar Management and Scheduling, Communication and Interpersonal Skills, Cross-functional Team Collaboration Languages::​ ​ Arabic Certifications Six Sigma Green Belt Certified Scrum Master Google Foundations of Digital Marketing and E-commerce EXPERIENCE Project Manager, netlogx​ ​ ​ ​ ​ ​ ​ January 2022 - Current Remote Medicaid Management Information System Replacement (MMISR) for the State of NM​ March 2022 - Present ■​ Served as the primary liaison between the PMO and the Provider Management Module team, ensuring seamless communication and alignment of project goals. ■​ Supported the CMS certification process for a Medicaid system, including coordinating documentation, scheduling meetings, and ensuring compliance with regulatory requirements. ■​ Facilitated project transparency by sending monthly project status reports to stakeholders, enhancing communication, and tracking milestones effectively. ■​ Facilitated ongoing communications with the technical team and relayed user feedback to improve system usability and drive enhancements ■​ Drafted transmittal letters summarizing renewal terms, instructions, and signature requirements for Federal Agency Budget Renewals ■​ Developed and maintained project plans, schedules, and risk management strategies across multiple modules and teams. ■​ Performed comprehensive QC checks on documents including project charters, plans, and schedules ■​ Established a SharePoint site as a centralized platform for project documents, status reports, issues tracking logs, and key communication. ■​ Compiled weekly and monthly project status reports summarizing progress, risks, issues, and upcoming milestones for the system implementation ■​ Compiled a monthly operations report for a Federal Agency OCIO summarizing the project status, milestones achieved, financials, and performance metrics. ■​ Completed C2 and PCC requests to the Department of Innovation and Technology to receive certification on Federal Funding related to Information Technology projects ■​ Optimized communications between Federal agencies by facilitating weekly, and quarterly meetings and resolving issues to ensure deadlines were met ■​ Managed the staff augmentation process through standard reporting, and regular communication with hiring managers to keep them informed regarding recruiting progress and process ■​ Coordinated and managed the full recruitment cycle, including job posting, sourcing, screening, interviewing, and candidate selection. ■​ Maintained accurate and up-to-date records of recruitment activities in the applicant tracking system (ATS) and generated recruitment reports for management review. Illinois Housing Authority ​ ​ ​ ​ ​ ​ ​ 09/2022 - 07/2023 ■​ Facilitated the scheduling and coordination of over 70 process mapping sessions across four (4) company departments to enable the business analyst team to effectively document current workflows and identify improvement opportunities. ■​ Organized and coordinated scribing meetings, setting agendas and communicated summaries to share progres and information with project stakeholders. ■​ Created a detailed Kanban chart to track over 100 project process maps across four (4) company departments to enable the business analysis team to effectively document current workflows and identify improvement opportunities. ■​ Established a client SharePoint site to serve as a centralized platform for project documents, status, reports, issue tracking logs and key communications. ■​ Conducted needs analysis sessions with client stakeholders across multiple departments to document current processes, pain points, and desired future state capabilities ■​ Researched and evaluated over 10 different software solutions, mapping features/functionality to client requirements Head of Wellness Committee ​ ​ ​ ​ ​ ​ ​ 10/2022 - Present ■​ Chaired the Wellness Committee and increased participation in Wellness related events, educating staff on organization benefits, created an online community for staff to engage and communicate, and increased overall utilization of volunteer PTO and organization benefits by 40% ■​ Managed social media advertising campaigns, including creating an internal Wellness Newsletter and monitoring performance to optimize campaign results across the Linkedin platform Managed Health Services (MHS) PHE Unwind​ ​ ​ ​ ​ 01/2022 - 08/2022 ■​ Developed a comprehensive project plan to unwind Medicaid continuous enrollment requirements once the Federal PHE ends and established targets for eligibility redetermination, communications and transitions. ■​ Facilitate biweekly meetings and progress tracking across IT, policy, communications, and operations teams to ensure the successful unwind pre-PHE enrollment and policies. ■​ Identified risks and issues and develop mitigation plans to ensure a smooth transition and uninterrupted access to care for or over 1.3 million individuals. Executive Assistant/Event Manager, Homestretch​ ​ ​ ​ ​ February 2020 – January 2022 Hybrid and Alexandria, Virginia ■​ Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices. ■​ Provided comprehensive administrative support to multiple senior leaders, including calendar management, travel coordination, and expense processing ■​ Managed project timelines, ensuring key deliverables were completed on time while proactively identifying and addressing potential issues. ■​ Facilitated internal and external meetings, including preparing agendas, documenting action items, and following up for timely completion. ■​ Led an initiative to streamline the application process for remote work, resulting in improved efficiency and productivity for the organization and continued assistance with Zoom and Microsoft Office troubleshooting. ■​ Compiled and maintained an extensive database of 600+ contacts, ensuring accurate contact information for a successful outreach Property Manager, Lerner​ ​ ​ ​ ​ ​ ​ August 2019 – January 2020 Mclean, Virginia ■​ Ensured compliance with local, state, and federal regulations, staying current on legal requirements and managing risk to safeguard the property and company interests. ■​ Conducted monthly property inspections, identifying and addressing issues proactively to ensure the property remained in excellent condition. ■​ Managed tenant relations, handling lease agreements, renewals, and resolving conflicts to maintain positive relationships and high occupancy rates. ■​ Reviewed and processed invoices for property-related expenses, ensuring accuracy and compliance with budgetary guidelines before submission. ■​ Prepared detailed reports on invoice expenditures and budget variances, providing insights for financial forecasting and expense management.