Sally Coyle-Dorsey
2/1582 Great North Road, Waterview, Auckland 1026-| https://www.linkedin.com/in/sally-coyle-dorsey-54b01826
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Professional Profile
Technical Writing | Training | Process & Continuous Improvement
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20+ years in technical writing and training across academic, corporate, and government
sectors.
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3.5+ years in Continuous Improvement, 10 years in Project Management, and 3.5+ years as
Project Coordinator.
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Expertise in business administration, IT implementation, documentation, and user support.
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Proficient in process improvement, change management, training needs analysis, and
mentoring.
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Strong NZQA course material development and assessment experience.
Software Expertise
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Operating Systems: Windows 10 & 11 Pro, Mac 10.12
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Microsoft Applications: Word, Excel, Access, PowerPoint, Outlook, SharePoint, Publisher,
Visio
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ERP & CMS/LMS Systems: Oracle Financials, IFS, GEAC, Equip DMS, SharePoint, Moodle
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Other: Xero, Adobe Flash, LucidChart, ChatGPT, Equip DMS, Blueberry BB Flashback
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Video Conferencing: MS Teams, WebEx, Zoom, Skype, Telegram, WhatsApp, Messenger
Professional Experience
Scania New Zealand
Process Improvement Coordinator
Sept 2020 – Sept 2021
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Led weekly national team meetings, achieving 86-90% participation.
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Created 15+ standardised processes in 4 months across Service and Parts departments.
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Coordinated national Health & Safety compliance, attaining 98% staff adherence.
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Assisted with staff transition from Trucks & Trailers to Scania New Zealand.
Trucks & Trailers Ltd
Process Improvement / Continuous Improvement Coordinator
Sept 2018 – Sept 2020
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Led weekly Continuous Improvement meetings with senior managers.
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Achieved certification and recertification, meeting 160+ criteria on the first attempt.
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Mapped business processes across all departments, driving efficiency and continuous
improvement.
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Trained all staff in Lean methodology.
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Created and directed the staff-driven Opportunity for Improvement programme, resolving
88% of suggestions.
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Won Continuous Improvement Coordinator of the Year (2019) for Daimler Elite Support in
Australia/New Zealand.
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Researched and created Mentor Training material for Daimler Elite Support in Australia/New
Zealand.
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Mentored two struggling Continuous Improvement Coordinators in Australia.
Independent Contractor
Technical Writer & Trainer
July 2000 – July 2018
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Led technical writing and training teams for ERP and IT implementations.
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Created IT policies, process documentation, and training materials.
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Reduced stakeholder resistance, increasing engagement in large-scale projects.
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Coordinated ERP documentation projects with strict deadlines and budget constraints.
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Directed the Best Practice team for written procedures for a local council.
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Transformed translated Swedish ERP content into functional training materials in 1 month.
Certifications
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Elite Support Daimler Trucks & Bus Aus/NZ
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Change Management Team Training – Dealership Team Leader (Feb 2020)
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Continuous Improvement Coordinator – Level 2 (Nov 2019)
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Continuous Improvement Coordinator – Level 1 (Mar 2019)
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ITIL v3 Certification (Mar 2011)
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Certified Lotus Instructor – Notes R5 (Nov 1998)
Key Skills
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Technical Writing & Documentation
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Process & Continuous Improvement
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Change Management
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Training & Mentoring
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Project Coordination
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Business Process Mapping
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Business Administration & Coordination
Curriculum Vitae of Sally Coyle-Dorsey
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