Salim Diaby

I am a Bilingual Technical Support Engineer with over two years of experience supporting Applicant Tracking Systems (ATS) and delivering seamless client experiences. Skilled in technical troubleshooting, customer success, and training, I have a proven record of resolving 95% of issues, reducing resolution times, and improving customer satisfaction.

With a background as a French Language Educator and Department Head, I bring strong communication, leadership, and training expertise to technical environments. My technical toolkit includes Salesforce, HubSpot, SQL, HTML/CSS/JavaScript, and System Administration, complemented by certifications in Google Project Management and IT systems.

I am passionate about technology, customer experience, and continuous learning, and I aim to grow in technical support, IT systems, and project management while helping businesses optimize performance and client satisfaction.